IT Service Desk Analyst

1 week ago


Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

Job overview

To provide a wide range of administrative, clerical, and booking functions for the Breast service.
To be responsible for maintaining records both manually and on a computer system and demonstrate the ability to handle sensitive and confidential patient information, i.e. clinical letters, investigations and results.

To act as a first point of contact for all forms of communication from patients, GP's, and other members of the Multi-Disciplinary Team.

Be responsible for working in accordance with the Health Board's policies and procedures.

Main duties of the job

Daily preparation of reception area for commencement of clinics. Setting up computers, and ensuring patient files are available for daily clinics, collecting notes and reports as necessary.

Register new patients, book appointments. Amend any new information and log follow up patients.

Be responsible for accurate filing, both physically and electronically of patient information in a timely manner.

Regular maintenance of files pending investigations, results, reports and correspondence.

Review and deal with all incoming mail on a daily basis. To receive all Breast Clinic direct referrals from Breast Test Wales as well as GP referrals.

Processing urgent referrals and to offer appointments on a priority basis in line with Welsh Government Guidelines

Coding of clinical information through coding process.

Excellent communication skills are essential. To be the first point of contact with the public at the reception desk at times. Liaise in a professional manner with patients, relatives, consultants, GP's, colleagues and other members of the Multidisciplinary team.

To have a good telephone manner. Receive and effectively handle telephone queries, messages and emails within an acceptable timescale on a daily basis.

Working for our organisation

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Detailed job description and main responsibilities

The post holder is expected to maintain strict confidentiality at all times.
Always ensuring a high standard of English is maintained when providing secretarial support appropriate to the post. Demonstrate advanced keyboard skills for regular use of outpatient computer systems.

Undertake any necessary training and effectively use the full range of computer packages available within the Health Board. This includes WPAS, internet, e-mail, Microsoft Word and accessing clinical systems to retrieve patient results on behalf of clinical team.

To be proficient in the use of a range of office equipment i.e. photocopier, scan, laminator and shredding machines, maintain confidentiality at all times. Reporting faults in accordance with office procedure.

Be responsible for working in accordance with the Health Board's procedures.

To work in a flexible manner which meets the staff needs and service needs of the Health Board. This will be in accordance with the Health Board policy.

Person specification

Qualifications

Essential criteria

Educated to Vocational Level 3 in a relevant subject or able to demonstrate the equivalent level of knowledge, skills and experience

Desirable criteria

City & Guilds (AMSPAR) Level 3 Diploma in Medical administration. NVQ Level 3 Customer Service. ILM Level 2. ECDL or equivalent experience.

Experience

Essential criteria

Demonstrate experience in an administrative & Booking role Experience of communicating with all levels of professional staff and the public Experience of dealing with confidentiality, sensitive data, appropriate maintenance and storage of records

Desirable criteria

Experience in Booking appointments Working in an NHS environment

Knowledge

Essential criteria

Awareness of policies and procedures relating to dealing with confidential data, both personal and organisational Ability to work on own initiative and manage own workload

Desirable criteria

Ability to speak welsh or willingness to learn

Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

Employer certification / accreditation badges

Applicant requirements

Welsh language skills are desirable



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