![Swansea Bay University Health Board](https://media.trabajo.org/img/noimg.jpg)
IT Service Desk Analyst
1 week ago
Job overview
To provide a wide range of administrative, clerical, and booking functions for the Breast service.
To be responsible for maintaining records both manually and on a computer system and demonstrate the ability to handle sensitive and confidential patient information, i.e. clinical letters, investigations and results.
To act as a first point of contact for all forms of communication from patients, GP's, and other members of the Multi-Disciplinary Team.
Be responsible for working in accordance with the Health Board's policies and procedures.
Main duties of the job
Daily preparation of reception area for commencement of clinics. Setting up computers, and ensuring patient files are available for daily clinics, collecting notes and reports as necessary.
Register new patients, book appointments. Amend any new information and log follow up patients.
Be responsible for accurate filing, both physically and electronically of patient information in a timely manner.
Regular maintenance of files pending investigations, results, reports and correspondence.
Review and deal with all incoming mail on a daily basis. To receive all Breast Clinic direct referrals from Breast Test Wales as well as GP referrals.
Processing urgent referrals and to offer appointments on a priority basis in line with Welsh Government Guidelines
Coding of clinical information through coding process.
Excellent communication skills are essential. To be the first point of contact with the public at the reception desk at times. Liaise in a professional manner with patients, relatives, consultants, GP's, colleagues and other members of the Multidisciplinary team.
To have a good telephone manner. Receive and effectively handle telephone queries, messages and emails within an acceptable timescale on a daily basis.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
The post holder is expected to maintain strict confidentiality at all times.
Always ensuring a high standard of English is maintained when providing secretarial support appropriate to the post. Demonstrate advanced keyboard skills for regular use of outpatient computer systems.
Undertake any necessary training and effectively use the full range of computer packages available within the Health Board. This includes WPAS, internet, e-mail, Microsoft Word and accessing clinical systems to retrieve patient results on behalf of clinical team.
To be proficient in the use of a range of office equipment i.e. photocopier, scan, laminator and shredding machines, maintain confidentiality at all times. Reporting faults in accordance with office procedure.
Be responsible for working in accordance with the Health Board's procedures.
To work in a flexible manner which meets the staff needs and service needs of the Health Board. This will be in accordance with the Health Board policy.
Person specification
Qualifications
Essential criteria
Educated to Vocational Level 3 in a relevant subject or able to demonstrate the equivalent level of knowledge, skills and experienceDesirable criteria
City & Guilds (AMSPAR) Level 3 Diploma in Medical administration. NVQ Level 3 Customer Service. ILM Level 2. ECDL or equivalent experience.Experience
Essential criteria
Demonstrate experience in an administrative & Booking role Experience of communicating with all levels of professional staff and the public Experience of dealing with confidentiality, sensitive data, appropriate maintenance and storage of recordsDesirable criteria
Experience in Booking appointments Working in an NHS environmentKnowledge
Essential criteria
Awareness of policies and procedures relating to dealing with confidential data, both personal and organisational Ability to work on own initiative and manage own workloadDesirable criteria
Ability to speak welsh or willingness to learnSwansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
-
IT Service Desk Analyst
1 week ago
Swansea, City and County of Swansea, United Kingdom Arvato Ltd Full time £25,000About usWe are a customer experience and business optimisation partner for organisations who are ready to reshape and reinvent how they work and how they connect with those who matter most. We are not content with being good enough. And we never rest on our laurels.We develop and deliver innovative, technology-led solutions to enable our clients to form...
-
1st Line Service Desk Up to
4 weeks ago
Swansea, City and County of Swansea, United Kingdom Oscar Technology Full time1st Line Service Desk Up to £28k Swansea The Company They are a rapidly expanding MSP based in Swansea that work with high street brands, charities and well known businesses to provide high quality IT support services, Cyber security and consultancy. It is a fast paced and fun environment to work in with plenty of room for progression. The Role You will be...
-
1st Line Service Desk Up to
1 month ago
Swansea, City and County of Swansea, United Kingdom Oscar Technology Full time1st Line Service Desk Up to £28k Swansea The Company They are a rapidly expanding MSP based in Swansea that work with high street brands, charities and well known businesses to provide high quality IT support services, Cyber security and consultancy. It is a fast paced and fun environment to work in with plenty of room for progression. The Role You will be...
-
2nd Line IT Service Desk Technician
5 days ago
Swansea, City and County of Swansea, United Kingdom Swansea University Full timeABOUT THE UNIVERSITYSwansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.Our stunning waterfront campuses and multicultural community make us a desirable...
-
1st and 2nd Line Infrastructure Analyst
1 week ago
Swansea, City and County of Swansea, United Kingdom Sadler Recruitment Ltd Full timeTitle: 1st and 2nd Line Infrastructure AnalystLocation: Swansea (onsite work required)Our client is a tech company that helps enterprises across Financial Services, Telecoms and Utilities streamline customer interactions. The company have been recognised in the Deloitte Fast 50, and the Sunday Times Hiscox Tech Track 100. They have been shortlistedfor awards...
-
Assistant Hire Desk Advisor
1 week ago
Swansea, City and County of Swansea, United Kingdom Workwales Full timeTrainee Hire Desk AdvisorConstruction IndustrySwansea£ PA Plus bonusTHE COMPANYWork for a well established, award winning organisation in the Swansea area. The company hire out machinery and tools used within the construction industry. They have a dynamic culture and believe in development of staff and offer internal progression opportunities.Thiscompany...
-
IT Support
1 week ago
Swansea, City and County of Swansea, United Kingdom Arvato Ltd Full timeCheck below to see if you have what is needed for this opportunity, and if so, make an application asap.We are a customer experience and business optimisation partner for organisations who are ready to reshape and reinvent how they work and how they connect with those who matter most. We are not content with being good enough. Empowering our people and...
-
Mi Analyst
1 week ago
Swansea, City and County of Swansea, United Kingdom TUI Full timeJoining the Resource & Performance Management Team as a Management Information Analyst you will be responsible for producing management information and reports both on a routine and ad-hoc basis. The role will involve developing reports using current reportingsystems i.e. SAP C4C, Business Objects, WFO, AWS and an advanced understanding of databases. You...
-
Senior Software Engineer
1 week ago
Swansea, City and County of Swansea, United Kingdom UK Civil Service Full timeJob SummaryJoin us at the Driver and Vehicle Licensing Agency (DVLA) - we welcome applications from all, particularly those not well represented in our team. We value diversity and ensure equal opportunities for everyone. The recruitment process is anonymous to guarantee fairness.Role Title: SEOGrade: SEOSalary: From £40,808 to £57,400We follow an enhanced...
-
Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Service NHS Trust Full time111 Triage and Assessment ParamedicThe post holder will undertake telephone triage assessments of patients in an efficient way.They will advise the most appropriate intervention to meet the needs of the patient using best clinical practice, adhering to Trust Policy, protocols and guidelines.Will work in an autonomous capacity, assessing and advising callers...
-
Front Desk Receptionist
1 week ago
Swansea, City and County of Swansea, United Kingdom FRF South Wales Ltd Full timeWe are looking for a receptionist for our busy Body Shop. This is an integral part of our team and reports into the Office Manager.The role entails liaising with customers both face to face and over the telephone, booking in vehicle repair work, issuing courtesy cars and dealing with all associated paperwork.It also involves liaising with insurance companies...
-
Junior Data Analyst Swansea 2024
2 days ago
Swansea, City and County of Swansea, United Kingdom RPS Group Full timeRPS are looking for a Junior Data Analyst to join our Leakage Team based in Swansea, to work on our Dwr Cymru Welsh Water contract.You will collaborate with Acoustic Loggers and Leakage Engineers to identify leaks within the network infrastructure. Leveraging the data collected by our logging technicians, your responsibility will be to meticulously analyse...
-
Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full timeTo provide a wide range of administrative, clerical, and booking functions for the Breast service.To be responsible for maintaining records both manually and on a computer system and demonstrate the ability to handle sensitive and confidential patient information, i.e. clinical letters, investigations and results.To act as a first point of contact for all...
-
Front Desk Receptionist
1 week ago
Swansea, City and County of Swansea, United Kingdom SelClene Ltd Full timeYou will need to have a good telephone manner and be personable as you will be checking customers in at arrival and checking them out after their stay.With the ability to work under pressure and be unflappable - you will have to multi task and be able to work to tight deadlines.You will also be handle our Wedding Planner diary making incoming phoned in...
-
Front Desk Clerk
1 week ago
Swansea, City and County of Swansea, United Kingdom Marriott International Full timeProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns....
-
Guest Experience Assistant
1 week ago
Swansea, City and County of Swansea, United Kingdom True Student Swansea Full timeYou are a natural people person with a hands on approach to your role. You are fun and friendly with a 'can do' attitude. Operational 'excellence' is your thing and you thrive in a fast paced environment where no two days are the same... because that's just boring, right?What you will be doing You are the welcoming face of true ensuring guests receive a warm...
-
Contract Facilities Manager
1 week ago
Swansea, City and County of Swansea, United Kingdom Facilitate Search Ltd Full timeWe have an exciting oppourtunity to join a leading global provider in heading up a Multi Million pound public sector contract in Wales.As the Contract Manager you will be responsible for delivering the full suite of FM services to key client's, working in partnership with all stakeholders to ensure a 5 Star service is always delivered and maintained.The role...
-
Finance Analyst
1 week ago
Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full timeJob overview We have an exciting opportunity for a highly motivated, experienced pharmacist wishing to take on a leadership role in Quality Control and Quality Assurance As a key member of the Pharmacy Technical Services Management Team, you will be named as responsible for Quality on our MS Licence and will support all the MS and WDA(H) licensable...
-
Level 1 Hair Apprentice
1 week ago
Swansea, City and County of Swansea, United Kingdom Carlton's Hair Design Full timeResponsibilities: Assist customers with product selection and provide excellent customer service Learn and master the art of upselling to maximize sales Perform retail math calculations to accurately process transactions Provide mentoring and guidance to junior team members Maintain a clean and organized front desk area Contribute to achieving sales targets...
-
Team Member
1 week ago
Swansea, City and County of Swansea, United Kingdom Ninja Warrior Uk Adventure Park Swansea Full timeCAN YOU BEAT THE WALL AND ARE UP FOR NEW AND EXCITING CHALLENGECould you be our next champion?Come and join us at Swansea Ninja Warrior.To offer a great party experience with up to 9 Parties a dayMain Responsibilities: Help and encourage customers to have a fun experience while observing safe and sensible behaviour Marshall the customers on the Ninja Course...