Customer Documentation Sme

2 weeks ago


Nuneaton, Warwickshire, United Kingdom Jumar Solutions Full time

Customer Documentation SME (Customer Communications, Insurance):

Customer Documentation Specialist

Location:
Hybrid - Warwickshire / Home


Duration: 6 months

Rate:
£420 Per Day - Inside IR35


The purpose of this role is to co-ordinate the requirements, delivery, changes and approval of all systems produced transactional customer documentation.


As a key part of the Documentation & Transactional Communications workstream for the programme, this person will work alongside others in the project and leaders in the wider business to deliver a new approach to documentation to fit with our client's ambitious plans.


Accountabilities and Deliverables:

  • Work with key stakeholders across the programme to deliver new on and offline transactional customer documents throughout the General Insurance (motor and home) customer journey, such as: Quotation, New Business, MTA, Renewals
  • Work in an Agile environment to test document output against technical specifications and requirements, and feed back / manage any changes needed to documents that have been built
  • Manage the approval process for all transactional customer documentation, including content, design and UAT to achieve stakeholder sign off within strict timelines
  • Support the transition of transactional customer documentation and processes from the project environment to BAU
  • Work with key stakeholders across the programme to deliver and/or update new design and TOV guidelines for transactional customer documentation
  • Support the creation of a documentation strategy which sits alongside programme aspirations, including: scope of documents, ownership, categorisation, customer choice, channel etc
  • Work with internal print team and external print supplier to ensure documentation output is delivered in the correct format
  • Ensure all new transactional customer documentation meets regulatory and advisory requirements, eg FCA, Consumer Duty, accessibility
  • Use Agile environment and methodologies to ensure that all work is consistently on track, regular updates are given and contingency plans are in place
  • Work with outside agencies where necessary to support the business to develop a new suite of documentation
  • Manage the briefing and build process of motor documents with the build team / developers, using Agile methodology
  • Check and test build output, feed back any bugs needed to the build team / developers, and manage project approval through the PO demo sessions
  • Support with any changes needed and / or re=approval of to home documents prior to and at implementation

Experience and Knowledge:

  • Significant knowledge and experience of transactional customer documentation / systems generated customer communications (essential)
  • Experience of managing transactional customer documentation / customer communications, ideally in a regulated industry, eg financial services / insurance / utilities, etc (essential)
  • Ability to mobilise crossfunctional teams across the business to deliver transactional customer documentation / customer communications (essential)
  • Experience of managing stakeholder feedback and / or approvals (essential)
  • Experience of managing projects and / or change, ideally in a financial services / insurance / regulated environment (preferable)
  • Experience of working in an Agile environment using agile project methodologies (preferable)
  • Experience in print design, production (preferable)
  • Knowledge of financial promotions and the FCA regulatory environment (preferable)
  • Experience of managing internal stakeholders and / or external agencies to support brand, marketing and / or content creation (preferable)
*****Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

  • Nuneaton, Warwickshire, United Kingdom J&C Associates Ltd Full time

    We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you.Role Title: Wintel SME(Need Active SC Clearance)nLocation: Onsite 4/5 days per week in Warwick, Farnborough & CorshamnDuration: Until 16/08/24Role Description:Skilled Wintel Subject Matter Expert (SME) to...

  • EDU Cooling SME

    2 weeks ago


    Nuneaton, Warwickshire, United Kingdom JLR Full time

    We're re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and new approaches to mobility are our business. Join a team of next generation thinkers. WHAT TO EXPECT Join our team of next generation thinkers A central role to JLR's future,...

  • EDU Cooling SME

    2 weeks ago


    Nuneaton, Warwickshire, United Kingdom JLR Full time

    We're re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and new approaches to mobility are our business. Join a team of next generation thinkers. WHAT TO EXPECT Join our team of next generation thinkers A central role to JLR's future,...

  • EDU Cooling SME

    2 weeks ago


    Nuneaton, Warwickshire, United Kingdom JLR Full time

    We're re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and new approaches to mobility are our business. Join a team of next generation thinkers.WHAT TO EXPECTJoin our team of next generation thinkers A central role to JLR's future,...

  • EDU Cooling SME

    2 weeks ago


    Nuneaton, Warwickshire, United Kingdom JLR Full time

    Job DescriptionWe're re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and new approaches to mobility are our business. Join a team of next generation thinkers.WHAT TO EXPECTJoin our team of next generation thinkers A central role to JLR's...


  • Nuneaton, Warwickshire, United Kingdom WARP Snacks Full time

    Customer Service Coordinator - 3 Month FTCAbout WARP - We are Eat Real + ProperPROPER and Eat Real were born out of a belief that healthy snacks should taste great. In 2021, we joined forces as WARP to fire up the healthy snacking revolution. To set the bar for how better, more sustainable, snacking is done. In coming together, we supercharge our vision to...


  • Nuneaton, Warwickshire, United Kingdom Independent Freight Solutions Ltd Full time

    Tasks: Booking International Freight shipments Courier/Road, Sea and Air Managing Shipments and liaising with Customers and Suppliers Organising Special documentation and customs paperwork Keeping databases and Customs Relationship Management Systems up to date, ensuring data is entered correctly Providing support to other Team Members when required...


  • Nuneaton, Warwickshire, United Kingdom Care New England Health System Full time

    Intake Customer Service Representative (Temporary)Department: VNA-Pt Fin Ser Operating Unit VNA of Care New England Location: Warwick, RI Job ID: 18713Job Status: Temp - Full Time Shift: Days Schedule: Other This position is temporary Job Summary: To continue "bringing the caring home and keeping the heart in all we do" the Intake Customer Service person...


  • Nuneaton, Warwickshire, United Kingdom dbschenker Full time

    Your tasks Join our team as an Import & Export Customer Service Specialist We are seeking a dedicated and proactive Import & Exports Customer Service Specialist to join our Airfreight team. The purpose of this role is to provide an efficient and proactive export service to all customers, both overseas and related service providers. You will be...

  • Group Head of Finance

    1 month ago


    Nuneaton, Warwickshire, United Kingdom FRS Ltd Full time

    Our client is a well respected privately owned SME business operating with the Sales, Hire and Maintenance of Machinery across both the UK and Ireland. As part of the companies continued expansion, FRS have been enlisted to assist with the recruitment of a experienced financed leader to join the business as No 1 in Finance / Group Head of Finance. This...

  • Installation Engineer

    2 weeks ago


    Nuneaton, Warwickshire, United Kingdom Revorec Recruitment Solutions Ltd Full time

    Installation Engineer - MATV SMATV£30,000 (up to £40,000 OTE) + Excellent Progression OpportunitiesFlexible Working, 8.30am to 5.30pm + Overtime paid at increased rate + Company VehicleLocal Patch - South Birmingham, Oxford, Reading, KetteringAre you looking to join a rapidly growing, forward thinking digital signage and installations company offering...

  • Campaign Manager

    2 weeks ago


    Nuneaton, Warwickshire, United Kingdom Holland and Barrett Full time

    : This role involves driving customer-focused communications that align with our brand proposition and support business growth. This role is integral to delivering effective marketing campaigns that resonate with our audience and yield positive ROI. Key Responsibilities: Lead and deliver TTL customer-led campaigns on time, ensuring positive ROI. ...

  • Campaign Manager

    3 weeks ago


    Nuneaton, Warwickshire, United Kingdom Holland & Barrett International Limited Full time

    Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities. The Role: This role involves driving...


  • Nuneaton, Warwickshire, United Kingdom Towergate Insurance Full time £5,000

    Commercial Insurance Account Handler - WarwickWe're on the hunt for a talented Insurance Commercial Account Handler who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships. So, what does the role of a Commercial Account Handler here involve?This role will be made for you if...

  • Direct Sales Advisor

    2 weeks ago


    Nuneaton, Warwickshire, United Kingdom Everflow Full time

    Direct Sales Advisor - Nuneaton CV10 7RH - Hybrid - £23,690 basic - OTE £45,000 plus benefitsWho we are:Everflow is a technology-led utilities company serving SMEs across the UK with environmentally friendly water supply and waste collection services.Everflow is a market-leader in terms of software innovation and carbon offsetting. Our mission is to 'make...

  • Direct Sales Advisor

    2 weeks ago


    Nuneaton, Warwickshire, United Kingdom Everflow Full time

    Direct Sales AdvisorJob type:Full Time - Permanent**Reporting to Head of Direct SalesSalary £24,800 base salary with OTE of £40k+37.5 hrs per week (9:00am - 5:00pm, Monday - Friday)About EverflowEverflow is a multi-utility retail company forming part of the Everflow Group. We are the fastest growing water retail company in the UK, with a focus on SME...


  • Nuneaton, Warwickshire, United Kingdom Tata Consultancy Services Full time

    Role: ServiceNow Technical LeadInterested in this role You can find all the relevant information in the description below.Job Type: PermanentLocation: Warwick/Wokingham, UK (3 days Onsite)Ready to utilise your skills and knowledge in ServiceNow?Are you looking for an exciting opportunity to leverage your experience in ITSM Modules, ITOM, HR, SecOps,...

  • Administrator

    2 weeks ago


    Nuneaton, Warwickshire, United Kingdom Page Personnel Full time

    Reputable business offering progressionCompetitive salary, Free Onsite ParkingAbout Our Client:Leading food production company dedicated to delivering exceptional products to customers. With a focus on quality and innovation, the business is expanding the team and seeking a results-driven Administrator to play a key role in supporting the sales department...


  • Nuneaton, Warwickshire, United Kingdom Warrens Full time

    Company DescriptionCulina Group Limited, through its subsidiaries, provides logistics, warehousing, distribution, and other services for the food and drink industry in United Kingdom and Ireland. It provides chilled, ambient, contract packaging, and bonded logistics services, as well as value-added services, such as online visibility and systems integration,...

  • Import Operator

    1 week ago


    Nuneaton, Warwickshire, United Kingdom Sterling Recruitment Solutions Full time

    IMPORT OPERATOR GBP22,000 to GBP28,000 Depending on experience We are looking for experienced Import operator's to join a busy freight forwarding company based in Birmingham. The role will require handling Import Ocean Freight shipments from start to finish;Liaising with customers and Key Accounts, Offering outstanding customer service at all times...