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Customer Service Advisor

3 months ago

Aberdeen, Aberdeen City, United Kingdom OCS Group Full time

About The RolePurpose of the role

Responsible for providing high quality information and customer service to the general public and shoppers at the Information Hub and throughout the mall.

You will be working Monday & Tuesday, 16 hours per week, on a permanent, part-time basis.

Duties

  • To provide excellent customer service to the general public at the Information Hub and throughout the centre in a warm, friendly and efficient manner.
  • To have an excellent working knowledge of the centre, its stores and the car parks in order to deal with customer enquiries.
  • To have a good understanding of local city centre amenities to help with tourism, retail, and transport enquiries and the skills to source relevant information on-line quickly and efficiently.
  • To promote and sell the Aberdeen gift cards which involves handling card sales and explaining terms and conditions to customers.
  • To liaise with retailers and the centre management to ensure clear and consistent communication.
  • To manage and assist in the display of marketing materials in the centre, such as posters, leaflets, store guides, etc.
  • To review the centre website and app ensuring they are up to date and relevant, and assisting the marketing team in effective use of the social media platforms.
  • To maintain and process season parking passes and ensure administration and records are kept up to date.