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Assistant Store Manager
3 months ago
The Assistant Store Manager is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team.
Takes full accountability for the store when the Store Manager is on leave.nThe UK team works in the spirit of Integrity, Respect, Accountability and Teamwork.
(This role is based in Arndale Centre)MAIN RESPONSIBILITIESnPEOPLE MANAGEMENTnCoach and support the team to deliver customer experience and business goalsnRecruit, on-board train and support the team to deliver the customer experience and business goalsnSupport in ensuring all the store planning and annual leave is in line with the business needsnCoach the team on: products, make up application technique and selling techniques in order to deliver the KIKO customer experience
CUSTOMER EXPERIENCE / BUSINESS MANAGEMENTnMonitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store ManagernDeliver business goals as defined with the Store Manager (Customer experience, Sales, Opex)nPrioritise actions for the store that have the most impact on the above goals as agreed with the Store ManagernCompletion of all BeKIKO dossiers, quizzes and training elementsnConsistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss)
PROCEDURES & POLICIES EXECUTIONnGuarantee that stores are compliant with all KIKO standards and proceduresnGuarantee the compliance with store procedures (KIKO STORE BOOK).nGuarantee the execution of the promotional calendar.nGuarantee all operational procedures are adhered to in store and that the store is compliantnGuarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.
