IT Support

2 weeks ago


Northampton, Northamptonshire, United Kingdom Frossell Recruitment Full time

IT Support Help Desk

Location:
Northampton


Salary:
Up to £30,000 + Benefits


As
IT Support / Help Desk you must have great troubleshooting and problem-solving skills to resolve the issues logged and proactively keeping the clients informed with the status of their incidents.


Key Responsibilities:

  • IT Support, 1st/2nd line ( Network experience is a
    MUST)
  • Providing remote incident support to our customers on the following services:
Broadband, Fibre and PSTN services

VoIP and Analogue phones

Routers, Switches and Network hardware

Wi-Fi Services.

  • Provide a high level of customer service to technical and nontechnical staff and customers.
  • Windows 10/11, Mac, Network, Connectivity, Adobe Acrobat, Teams.
  • Follow agreed processes and procedures for the support team.
  • Maintenance of all IT service documentation.
  • Thrive in a fastpaced environment & everevolving business.
  • Be passionate about the industry and the work you are doing.
  • Excellent technical communication skills.
  • Good Diagnostic and troubleshooting skills.
  • Be proactive, not reactive, and can manage timelines and meet all the needs of the company.
  • Results oriented and able to deliver accurately to set targets.
  • Work both independently with little supervision as well as in a team environment.
  • Can lead technically during major incidents.
  • Must be willing to work on a Shift Rota.

What you'll need:

Previous experience working in a similar role (1st line/ 2nd line support)

High levels of accuracy and a keen eye for detail

Highly analytical, possessing problem-solving skills

High level of communication and interpersonal skills

The ability to work to company standards

Capable of multi-tasking with an eye for detail

A self-starter with the drive to succeed

Outstanding organisational and time management skills

Able to work in a structured / organised manner

A flexible and 'can do' approach

A proactive approach to work


After the initial training period you will be added to the shift schedule which means working evenings and weekends from home on a rota basis.


Benefits:

Opportunities to progress with a clear career path, Company laptop provided, 25 days annual leave (plus Bank Holidays), Annual bonus scheme, private medical care, Gym membership with personal trainer option, Childcare voucher scheme,Training programme, Air-conditioned offices, Free onsite parking & a strong sense of belonging and a great culture in a work-focused environment.



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