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IT Support
2 weeks ago
IT Support Help Desk
Location:
Northampton
Salary:
Up to £30,000 + Benefits
As
IT Support / Help Desk you must have great troubleshooting and problem-solving skills to resolve the issues logged and proactively keeping the clients informed with the status of their incidents.
Key Responsibilities:
- IT Support, 1st/2nd line ( Network experience is a
MUST) - Providing remote incident support to our customers on the following services:
VoIP and Analogue phones
Routers, Switches and Network hardware
Wi-Fi Services.
- Provide a high level of customer service to technical and nontechnical staff and customers.
- Windows 10/11, Mac, Network, Connectivity, Adobe Acrobat, Teams.
- Follow agreed processes and procedures for the support team.
- Maintenance of all IT service documentation.
- Thrive in a fastpaced environment & everevolving business.
- Be passionate about the industry and the work you are doing.
- Excellent technical communication skills.
- Good Diagnostic and troubleshooting skills.
- Be proactive, not reactive, and can manage timelines and meet all the needs of the company.
- Results oriented and able to deliver accurately to set targets.
- Work both independently with little supervision as well as in a team environment.
- Can lead technically during major incidents.
- Must be willing to work on a Shift Rota.
What you'll need:
Previous experience working in a similar role (1st line/ 2nd line support)
High levels of accuracy and a keen eye for detail
Highly analytical, possessing problem-solving skills
High level of communication and interpersonal skills
The ability to work to company standards
Capable of multi-tasking with an eye for detail
A self-starter with the drive to succeed
Outstanding organisational and time management skills
Able to work in a structured / organised manner
A flexible and 'can do' approach
A proactive approach to work
After the initial training period you will be added to the shift schedule which means working evenings and weekends from home on a rota basis.
Benefits:
Opportunities to progress with a clear career path, Company laptop provided, 25 days annual leave (plus Bank Holidays), Annual bonus scheme, private medical care, Gym membership with personal trainer option, Childcare voucher scheme,Training programme, Air-conditioned offices, Free onsite parking & a strong sense of belonging and a great culture in a work-focused environment.
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