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Waiting List Validator
7 days ago
To work as part of a professional multi-skilled team in the Patient Access Centre, providing administration in all aspects of waiting list validation.
Including contacting patients, processing their responses and liaising with clinical teams and other members of the Patient Access Centre to ensure the results are acted upon.
To ensure that patients are treated with courtesy, dignity and respect.To ensure the successful management of patients who are referred to the Trust while waiting for treatment within locally agreed access targets and policies
To ensure that all information is entered in a timely and accurate manner, in accordance with the data quality standards and Data Protection Act 1998.
To log responses and present summaries detailing the outcomes of patient contacts
Making outbound calls to patients currently awaiting treatment
Receiving and processing text communications from patients
Recording and processing the responses of patients' communication in a timely manner
Recording and presenting the results of the validation work
Updating patients records with the trusts EPR to ensure data quality issues are resolved
Maintaining a high standard of customer service
Use of hospital systems to effectively support the management of the patient journey
Managing pending lists in accordance with local policies and procedures
Liaising with colleagues and clinical teams at all levels to ensure the patient journey is smooth and patient's responses are feedback where appropriate.
Liaising with the performance and information team to ensure worklists are accurate and workflow is continuous
The PAC is made up of 8 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within Torbay and South Devon Healthcare Foundation Trust (TSDFT).
The teams within the PAC manage the booking of appointments and associated administration tasks for Trauma & Orthopaedics, Pain Management, Physiotherapy, Phlebotomy, Medicine, Ophthalmology, General Surgery, Paediatrics, Breast Care, ENT, Maxillofacial, Plastic Surgery and Audiology.
We also cover a wide remit of reception areas for the Acute and Community hospitals, including Main Outpatient Reception, Eye Clinic, Fracture Clinic, Paediatrics, Crowthorne Unit, MAAT and Paignton Health and Wellbeing Centre.
The teams (Pods) are comprised of booking clerks and receptionists, with each team having between 6-13 team members that mainly work out of Torbay Hospital.
Why Work With Us
For full information on the job description and main duties of the role please read attached documents
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Waiting List Validator
7 days ago
Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeFor full information on the job description and main duties of the role please read attached documents
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