Ecommerce Optimisation

2 weeks ago

London, Greater London, United Kingdom Pandora Jewelry Full time

Ecommerce Optimisation and Personalisation Specialist
Highly competitive annual salary plus generous annual bonus scheme and other excellent benefits

Marylebone London/remote hybrid working

The role


The E-Commerce Optimization Specialist is primarily responsible for generating & supporting KPI driving insights to feed into the Pandora UK CRO process from a variety of data sources (qualitative & quantitative such as Adobe & Content Square).

In parallel the role will use those insights to build out A/B, personalisation and optimisation strategies using our core machine learning and CRM tools including Kibo/Monetate Personalization to flawlessly execute our on-site personalization, A/B testing and optimization strategies while maximizing revenue on the UK and Ireland websites.


About Pandora
The largest jewellery company in the world, we craft incredible moments for millions of people every day.

We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.


We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.


Our people


Our global workforce is made up of over 27,000 passionate people who, in 2021, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy.

The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.

As we continue to grow, we also continue to invest in our talent.

We're looking for people who share our values and can make their own mark as we continue through the next chapter of our story.


What to expect from the role

  • Day to day it is expected that this role generates insights and identifies consumer pain points and opportunities in journeys, creates/supports business cases and hypotheses for running a test, build and execute tests where possible to do locally (in both Monetate and Salesforce), QA and monitor frequently, then support with posttest reporting and insights sharing.
  • The specific areas for testing could include: product / cart optimization, content testing, personalization testing of the funnel, product recommendations, data capture, optimizing campaign launches and wider global optimization's
  • Using Monetate leverage your knowledge of HTML, CSS and JS to create advanced tests around UX/UI and assist in troubleshooting website functionality issues
  • Create and organize ticket requests in JIRA and Confluence and manage updates and responses to local and global teams in a timely manner
  • Build strong internal relationships with UK ECommerce, merchandising, operations and wider marketing & Global ECommerce team. Collaborate with and learn from colleagues in similar roles globally to ensure skills, knowledge, best practices and recommendations are shared between clusters to also support best in class local optimisation programme
  • Good level of experience in a data analytical or ecommerce trading/optimisation role
  • Previous experience working closely with merchandising team preferred
  • Previous experience working in omnichannel retail required
  • Have a strong background in using Adobe Analytics, Content Square & KIBO/Monetate or equivalent testing software
  • Utilize knowledge of HTML, CSS and JS to create advanced tests around UX/UI and assist in troubleshooting website functionality issues
  • Support Manager with developing new dashboards within ContentSquare & Adobe around customer journey trends, identify how different audience/segments behave on site during various trading
  • Cocreate in partnership with manager a robust quarterly testing and personalization roadmap with global and local ecommerce teams and introduce new experience opportunities during peak promotional and campaign periods.
  • Execute weekly personalized experiences across homepage, category and product pages for key target audiences and track performance daily to optimize low converting experiences.
  • Commercially focused in driving sales online and working in a support role within a team
  • Proactive and results orientated with strong analytical skills
  • Comfortable with challenging opinions using data to support
  • Ability to multitask and work to tight deadlines

Desirable but not required:

  • Experience with Personalization and Loyalty programs
  • Content Management System experience (Core Media) ability to create onsite experiences
  • Experience with CRM & Audience tools to be able to segmented and targeted experiences (Bloomreach or similar)
  • Onsite Merchandising experience around product recommendations, UGC and AI tools (Salesforce, Einstein)

Why work with us?
Our people are an integral part of our success. Our commitment to unforgettable career progressi

  • Ecommerce

    2 weeks ago

    London, Greater London, United Kingdom Puig Full time

    We are currently looking for a Head of Ecommerce for Penhaligon's. In this role, you will sit as part of the Niche & Wellness Brands Digital Hub based in London and will look after the growing Penhaligon's eCommerce business across UK, EMEA, US and APAC. Manages and optimises Ecommerce P&L together with the Ecommerce Director Defines site enhancements and...

  • Head of Ecommerce

    1 month ago

    London, Greater London, United Kingdom CVUK Full time

    Are you ready to lead Ecommerce strategy for one of the largest online retailers in the United Kingdom? We have an exciting opportunity with our client who is dedicated to delivering exceptional shopping experiences.Their mission is to empower customers with effortless online shopping experiences and are seeking a strategic Head of Ecommerce to drive digital...

  • Ecommerce Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Recruitment Chief Full time

    Position: eCommerce Executive using Helium 10nLocation: North London, NW1nSalary: depending on experiencenHybrid working: 4 days in the office, 1 day from homeCompany DescriptionnA dynamic and growing design & development business based in NW1, dedicated to providing the best gift experiences. As part of our expansion, we are seeking a skilled and...

  • Ecommerce Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Recruitment Chief Full time

    Position: eCommerce Executive using Helium 10Location: North London, NW1Salary: depending on experienceHybrid working: 4 days in the office, 1 day from homeCompany DescriptionA dynamic and growing design & development business based in NW1, dedicated to providing the best gift experiences. As part of our expansion, we are seeking a skilled and enthusiastic...

  • Ecommerce Manager

    2 weeks ago

    London, Greater London, United Kingdom Fashion And Retail Personnel Full time

    This established womenswear retailer is looking for an experienced ecommerce manager to join its head office team in East London. It is a brand that is constantly developing, and is now looking for a new ecommerce manager to push the brand forward online.As an ecommerce manager you will be responsible for maximising online sales, optimising online customer...

  • Ecommerce Manager

    2 weeks ago

    London, Greater London, United Kingdom Fashion & Retail Personnel Full time

    This established womenswear retailer is looking for an experienced ecommerce manager to join its head office team in East London. It is a brand that is constantly developing, and is now looking for a new ecommerce manager to push the brand forward online. As an ecommerce manager you will be responsible for maximising online sales, optimising online customer...

  • Ecommerce Manager

    3 weeks ago

    London, Greater London, United Kingdom Fashion And Retail Personnel Full time

    This established womenswear retailer is looking for an experienced ecommerce manager to join its head office team in East London. It is a brand that is constantly developing, and is now looking for a new ecommerce manager to push the brand forward online.As an ecommerce manager you will be responsible for maximising online sales, optimising online customer...

  • Ecommerce Manager

    2 weeks ago

    London, Greater London, United Kingdom Fashion Brand Full time

    This womenswear fashion brand is looking for an experienced ecommerce manager to join its head office team in London. It is a growing and fast paced business, known for its chic and playful dresses, tops and jumpers. As an ecommerce manager you will be responsible for maximising online sales, optimising online customer journeys, critiquing platform and...

  • Ecommerce Manager

    1 month ago

    London, Greater London, United Kingdom Fashion Brand Full time

    This womenswear fashion brand is looking for an experienced ecommerce manager to join its head office team in London. It is a growing and fast paced business, known for its chic and playful dresses, tops and jumpers. As an ecommerce manager you will be responsible for maximising online sales, optimising online customer journeys, critiquing platform and...

  • Ecommerce Manager

    2 weeks ago

    London, Greater London, United Kingdom The Retail Appointment Live Full time

    This established womenswear retailer is looking for an experienced ecommerce manager to join its head office team in East London. It is a brand that is constantly developing, and is now looking for a new ecommerce manager to push the brand forward online. As an ecommerce manager you will be responsible for maximising online sales, optimising online customer...

  • Head of Ecommerce

    2 weeks ago

    London, Greater London, United Kingdom The Growth Foundation Full time

    About Vanquish Fitness:Created in 2015 by school friends Oliver Maloney and Ruben O'Brien, Vanquish Fitness is an apparel brand and online retailer, designing trend defining means and women's fitness apparel, which is sold from our direct to consumer eCommerce store to millions of fans and customers world-wide.Our mission is to inspire and champion the inner...

  • Ecommerce Manager

    4 days ago

    London, Greater London, United Kingdom Fashion And Retail Personnel Full time

    This exciting womenswear retailer is looking for an established ecommerce manager to join its head office team in West London. It is a brand that is growing, and is now looking for a new ecommerce manager to push the brand forward online.As an ecommerce manager you will be responsible for maximising online sales, optimising online customer journeys,...

  • Ecommerce Executive

    2 weeks ago

    London, Greater London, United Kingdom Cranberry Panda Full time

    With the backing of a multi-billion pound business, this brand launched three years ago and is already dominating the Health & Wellness space. They are looking for an experienced eCommerce Manager to drive their online business while delivering commercial targets and building strong foundations for ongoing business growth. This will be the first eCommerce...

  • Head of Ecommerce

    2 weeks ago

    London, Greater London, United Kingdom Reuben Sinclair Full time

    **About the Company:Our client are a billion-pound global fast food company with over 1000 restaurants located in the UK. They are operated by a parent company along with 2 other global fast food brands. They are proud to have received several accolades in recognition of theircommitment to their employees, including being named as Britain's Top Employer...

  • Ecommerce Manager

    2 months ago

    London, Greater London, United Kingdom CVUK Full time

    We are currently looking for an Ecommerce Manager to join a beautiful Womenswear Fashion brand. Based in a central-London space, this is an exciting opportunity to join a super talented, hardworking team. As Ecommerce Manager, you will optimise trading over three retail sites, continually improving the user experience. You will be an ambitious individual,...

  • Ecommerce Manager

    2 weeks ago

    London, Greater London, United Kingdom CVUK Full time

    We are currently looking for an Ecommerce Manager to join a beautiful Womenswear Fashion brand. Based in a central-London space, this is an exciting opportunity to join a super talented, hardworking team. As Ecommerce Manager, you will optimise trading over three retail sites, continually improving the user experience. You will be an ambitious individual,...

  • Ecommerce Executive

    2 weeks ago

    London, Greater London, United Kingdom Mountain Warehouse Ltd Full time

    At Mountain Warehouse, Ecommerce is central to our ambitious multichannel and international growth strategy. The eCommerce Trading team runs day-to-day and long term trading activity globally for Mountain Warehouse across 11 UK and International sites . The team is responsible for pushing online growth for the business, leading the optimisation of sites...

  • Senior Ecommerce Manager

    2 weeks ago

    London, Greater London, United Kingdom Intelligent People Ltd Full time

    eCommerce lead / Senior eCommerce Manager / Head of eCommerce needed for a rapidly scaling direct-to-consumer (D2C) premium wellness/health company who are considered the number 1 brand in their category, with life changing and transformative products.They have high profile founders and investors and their products help consumers with sleep, immune system...

  • Head of eCommerce

    2 weeks ago

    London, Greater London, United Kingdom Knetic Full time

    We are an online retailer with four direct-to-consumer brands in the automotive space - Van Demon, NOMAD, Travall and Car Mat Co - and annual revenues of c.£20M.Our brands reach customers throughout the UK, Europe and USA through a variety of sales channels but we really want to supercharge growth for our own dedicated websites and are looking for an...

  • Head of Ecommerce

    2 weeks ago

    London, Greater London, United Kingdom Bloom Careers Full time

    relative p5"> Head of eCommerce£60k - £80k (Dependent on experience)LondonMy client is a stunning, quintessentially British beauty and homeware brand. The company has grown into a lifestyle brand that supply all major premium retailers, winning countless awards for their expertise in producing beautifully crafted and scented productsand gifting collections...