![The London Mint Office](https://media.trabajo.org/img/noimg.jpg)
Collections Specialist
1 week ago
The London Mint Office, based in Gilfach Goch, Porth, South Wales are looking for a confident individual to join our Collections Team.
We are looking for someone who is naturally driven and motivated. Overall you must be a team player and enjoy the culture that a sales environment brings.Collections agents are required to be enthusiastic individuals who contribute in collecting overdue payments. You will be responsible for collecting payments, sales, reviewing customer accounts and maintaining good customer relationships.
You must be an excellent communicator and have superior people skills. You must be comfortable in dealing with customer requirements and complaints.
The goal is to help gain mutual agreements in relation to overdue payments.
Key responsibilities:
Main Role
- Making calls to customers and collecting outstanding payments
- Communicating with customers regarding overdue debt
- Meeting daily/weekly cash collection targets
- Contacting customers who have failed to meet their agreed payment date
- Setting and keeping up to date with customer call back requests resulting for inbound or outbound calls, following through on the agreed actions on each account on time
- Updating relevant systems
- Building rapport with colleagues and clients
- Providing Professional and courteous service to our customers
General
- Proven experience as a collection agent or other customer service role
- Proven track record of successfully meeting targets, preferably collections over the phone
- Accuracy and good attention to detail
- Highly confident and assertive
- Methodical thinker with excellent initiative
- Excellent communication, negotiation and interpersonal skills
- Remain Calm under pressure
- Display literacy and numeracy skills
- Good knowledge of relevant computer programs (i.e. Office software) and telephone
- Willingness to learn about products
- The ability to remain self-motivated
- Proven experience of working as part of a team
Job Types:
Full-time, Permanent
Pay:
£11.44 per hour
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Onsite parking
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- PORTH, CF39 8SY: reliably commute or plan to relocate before starting work (required)
Experience:
- accounting: 1 year (preferred)
- credit control: 1 year (preferred)
Work Location:
In person
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