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Medical Receptionist

3 months ago

Northampton, Northamptonshire, United Kingdom Wootton Medical Centre Full time

Job summary

Wootton Medical Centrehas a vacancy for a part-time Receptionist to join our team. The role will be working 30-33 hours per week,over 5 days, on a rota pattern covering hrs. We are a busy village surgery with over 7,500patients, 2 GP Partners, 3 Salaried GPs, 5 Nursing Staff and Reception and Administration team.

Our culture is caringand collaborative.

We have seen a significant increase in thenumber of telephone calls we are receiving since the outbreak ofCovid-19 and are looking to appoint a Receptionist to help support the verybusy team handling these calls and associated tasks.

No two days are the same; we are lookingfor an individual who is self-motivated, patient-friendly and hard working witha flexible attitude.

Main duties of the job

We are looking for someone who can handle pressure, think ontheir feet within a busy and sometimes challenging environment. CustomerService is important to us along with a can do attitude as no two days arethe same.

Experience of working within General Practice would be anadvantage but full training will be offered for the right person.

You will need to be calm, confident with an excellenttelephone manner and good PC skills. Flexibility is a must as cover isrequired for leave.

About us

Wootton Medical Centre is a friendly place to work. Duringthe past year, we have all pulled together to support each other during theCovid-19 pandemic. We have encountered some very stressful days but have alsohad a few light hearted moments along the way.

We have proudly been involved in the delivery of covidvaccinations to our patient population and involved in the covid boosterprogramme.

We are a small and caring team with an open and honest ethoswhere everybody is heard and valued.

Job description

Job responsibilities

Job Summary:

The Receptionistprovides administration and reception support within the practice whilstprojecting a positive and friendly image to patients and other visitors, eitherin person or via the telephone.

Duties &Responsibilities:

· Welcomepatients and visitors to the surgery

· Answerthe telephones as a priority

· Dealwith any problems in a courteous and respectful manner

· Usethe computerised appointment system (SystmOne)

· Ensureall patients who need urgent care are accommodated according to practiceprotocols

· Respondto all queries and requests from patients and visitors

· Processtasks from clinicians and other colleagues

· Goodcustomer care

Our Receptionistenjoy the variation to the role, no two days are same, a mix of duties toinclude answering the telephone, administration tasks away from the telephoneto include referrals, insurance reports, and the like.

Duties and responsibilities may be varied from time to timeunder the direction of the Practice Manager and / or Reception Supervisor, dependenton current and evolving workload and staffing levels.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will promote and maintain their own andothers health, safety and security as defined in the practice Health &Safety Policy, to include:

· Using personal security systems within theworkplace according to practice guidelines

· Identifying the risks involved in workactivities and undertaking such activities in a way that manages those risks

· Making effective use of training to updateknowledge and skills

· Using appropriate infection control procedures,maintaining work areas in a tidy and safe way and free from hazards

· Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity andrights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programmeimplemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. PLT Sessions Mandatory training as advised from time to time

Quality:

The post-holder will strive to maintain quality within thepractice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients' needs Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effectivecommunication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognise people's needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audits where appropriate Person Specification

Qualifications

Essential

Educated to GCSE/O Level Grade C or above in English and Mathematics or equivalent knowledge or competencies

Skills & Abilities

Essential

Excellent communication skills, with the ability to communicate with a wide range of people at all levels Good organisational skills IT literate (including use of standard software packages Microsoft Office) Numerate and analytical Self-motivated ability to work on own initiative, with minimum supervision (while also knowing when to report to line manager). Ability to solve problems within area of work / knowledge Effectively manage own time, workload and resources

Desirable

Ability to challenge current processes and willing to try new ways of working to achieve more effective and efficient outcomes Ability to adapt to and respond to change

Experience

Essential

Experience of working in an environment where there is a strict adherence to the need for strict confidentiality Experience of working as part of team Worked within a customer service environment Experience of working in an administrative office environment

Desirable

Experience of working in the NHS Experience of using clinical systems Experience of using SystmOne