Onsite Support Consultant

1 week ago

Guildford, Surrey, United Kingdom Ramsac Full time

Onsite Support Consultant


As a Onsite Support Consultant this role will involve providing onsite desk side support to our clients across London and the South East as well as some remote work from our office.


On a day to day basis, you will:
Visit clients for planned visits, floor-walking, interacting proactively with IT users and supporting them with any IT queries
Deal with a wide variety of users and businesses, from small to large, corporate to charity, IT savvy to the technically challenged
Manage your own case load, escalate calls to 3rd line and senior colleagues and liaise with third parties to find a speedy resolution to client's issues
Research issues for which you don't have an immediate answer
Work alongside the wider ramsac team, to manage client issues that might need input from other stakeholders
Maintain and develop your technical skill set to ensure that our solutions remain at the cutting edge
Perform ad-hoc remote machine setups
Produce site reports for clients

What's really important to us
As well as being strong in technical disciplines, we expect the following from all colleagues:
Providing clear and concise communication in both written and verbal form, without using jargon
Being self-motivated and initiative driven and thinking outside the box
Planning your workload, being prepared and meeting deadlines
Always putting the customer first
Dealing with things as they happen, and being flexible with anomalies
Being a reliable member of the team
Instilling confidence in your approach both with colleagues and clients alike
Being passionate about current technologies; always pushing yourself and the company forward
Having a can do attitude, and persevering to get the job done
Maintaining a professional approach at all times
Maintaining a level-head, keeping calm under pressure, and appreciating the bigger picture

The icing on the cake
You will already have some client facing experience
You will already be used to working independently
You will have a background working on an IT helpdesk at second line level
Tech certifications in Microsoft technologies/networking fundamentals

Inspire us
We want to be known as the most 'can do' well-polished and caring IT supplier in the South East. To do that, we only want to work with the best. Our staff are proud to say 'I am ramsac'
- their personal values are all a reflection of the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service. Are you ramsac enough to be part of this very special team?


Dealing with people daily, you're the person that really helps our clients to enjoy the 'stress-free' feeling about IT that we promise.

Your job is to be proactive, professional and friendly with all interactions with clients-supporting them onsite, fixing issues (and preventing them from happening again), making them feel calm and confident in your ability, and making sure that the client always feels well communicated with.

The feeling you leave the client with after your interaction will often form that client's whole opinion of our company.

To our clients, you are ramsac

We are passionate about nurturing our team. We offer an excellent working environment in a culture that is genuinely supportive, consultative and flexible.

We believe in promoting talent from within the business, and we ensure every member of the team has access to ongoing career development opportunities.

This includes training and external qualifications and our in-house initiatives such as the ramsac business school.


We strongly believe that the key to our success, and our ability to deliver the highest standards of advice and service to our clients, is the team of people that we employ.

Quite simply, we only work with the best

Location:
Field Based - London and the South East

Contract Type:
Permanent

Hours:
Full time

Salary:
£30,000

Benefits:

Private health insurance, Denplan dental insurance, Excellent pension scheme with ongoing independent financial advice, Critical Illness Insurance, Life Insurance, The ramsac academy, Volunteering leave, 4 days personal development leave, Cycle to work scheme, Tech purchase staff discounts, Flexible working including working from home.


You may also have experience in the following: Technical Support, Field IT Engineer, Regional IT Engineer, IT Engineer, IT Support Technician, IT Field Support, Network Engineer, 1st Line Support, Systems Engineer, First Line Support, Systems Administrator, 2nd Line Support, IT Support, Second Line Support, Technical Support, Deskside Support, Floorwalking, Floor walking, Onsite Support, In Person Support, etc.


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