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Client Care Associate

3 months ago

Kirkcaldy, Fife, United Kingdom St Clair Veterinary Group Kirkcaldy Full time

Client Care Administrator

Salary:
£11.44 per hour

Location:
St Clair Veterinary Group, Kirkcaldy

Job Type:
Permanent, Part-time

Hours: 18 Hours per week

  • Are people, pets and positivity your thing?_
If so, we would love you to join our fantastic team as our new Client Care Administrator

The role provides valuable experience and an ideal chance to work alongside a talented team.

Responsibilities include, but not limited to:

  • Greet and receive clients and their pets on arrival and then monitor and manage waiting times.
  • Scheduling all appointments efficiently, ensuring a flexible and polite approach in meeting the client's needs.
  • Counsel clients concerning available products and also basic pre and postoperative care where appropriate and promote sales where appropriate.
  • Deal with requests for help from vets wherever possible.
  • Deal with client complaints according to the practice complaints procedure and escalate to the appropriate person where necessary.
  • Handle any complaint tactfully and pleasantly, ascertaining the problem and approaching the appropriate vet, nurse or manager, if necessary, to discuss the issue quietly and resolve for the client.
  • Support Insurance Claim procedures.


 Debt Management
  • Phone clients to ensure bills are paid on time.

Required Skills and Experience

  • Previous Customer facing experience
  • Excellent communication skills, both verbal and written
  • Highly motivated to provide excellent service to clients and the practice
  • Excellent administration, organisational and time management skills with excellent attention to detail


 Excellent IT skills
  • Microsoft (Outlook, Word and Excel).

Benefits

  • 5 weeks holiday + bank holidays + Birthday Leave
  • Career progression opportunities
  • Staff discount schemes
  • Life Assurance
  • Enhanced sickness pay
  • Enhanced equal family leave
  • Ecar salary sacrifice scheme
  • Employer contribution pension scheme
  • Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
  • Recruitment referral reward scheme

About us


We are a RCVS accredited, primary care practice for small animals that operates across Fife in Scotland and multiple other sites.

As a committed animal practice, we pride ourselves on providing an extensive and comprehensive range of services.


With our certified team of vets and nurses we ensure that our patients get the best quality care with us.