Medical Team Leader

1 week ago

Uxbridge, United Kingdom Cover-More Full time

Job Description

Are you ready to grow your career in travel assistance?

At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.

Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.

WTP is part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover-More Group are a subsidiary of Zurich Insurance. WTP operates in a niche space within Zurich and Cover-More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide.

So, what's our mission?

Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe.

So, what's the job?

You'll be accountable for the accurate and proactive management of medical cases, and coaching and mentoring to ensure appropriate policies and procedures are followed You'll contribute to Medical Case Management in accordance with relevant SOP You'll manage clinical complaint escalations as required You'll co-ordinate medical staff rostering in consultation with Operations Manager and Workforce Planner in accordance with appropriate award requirements You'll participate in Clinical and Client presentations as required You'll conduct performance management in line with HR processes You'll set performance expectations with team members and provide observations, feedback and coaching to improve metrics You'll be responsible for staff compliance with business standard operating procedures

And what are we looking for?

You'll have at least 3 years recent experience in Acute Care, Critical Care, ICU, or Emergency department background You'll ideally have Medical Assistance experience You'll have a current registration with The Nursing and Midwifery Council to practice as a Registered Nurse in the UK You'll have strong people management and mentoring skills and proven leadership skills You'll have the ability to work varied shifts including day / afternoon / night / weekend and public holiday shifts You'll have excellent interpersonal communication skills when dealing with customers, patients and allied healthcare professionals You'll have high level of proficiency with computer systems

So, why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 1500 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach – ensures our employees maintain work-life balance with the flexibility of 2 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

We also offer some fantastic benefits including:


• Travel insurance


• Health insurance


• Life Insurance


• Company subsidised pension


• 25 days annual leave


• Short term incentive plan


• Employee reward and recognition scheme


• Flexible working opportunities


• Competitive family and parental leave programme


• Employee Assistance Programme


• Fitness reimbursement scheme


• Volunteering leave


• Online learning and training opportunities


• Professional membership


• Work anniversary leave

Apply today and let's go great places together

#LI-Hybri

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