Spa Reception Supervisor

2 weeks ago


Leeds, Leeds, United Kingdom Oulton Hall Full time

Job Ref:
QHC10923

Branch:
Oulton Hall

Location:
Oulton Hall, Leeds

Salary/Benefits:
Hourly Rate up to £13

Contract type:
Permanent

Hours:
Full Time

Hours per week:40

Posted date:17/07/2023

Closing date:19/08/2023

**_
Do you pride yourself on providing outstanding customer service?_**
_ Are you currently seeking a new challenge?_


The Spa Reception Supervisor will assist the spa management in day to day operations of the spa, oversee all admin duties and lead a team to ensure guests receive a high level of service as the spa reception will be the first impression a Spa guest will have of the hotel.

You'll supervise the team working front of house, providing support and direction on how to provide a high-level service ensuring standards, procedures regulations are always followed whilst also taking responsibility for monitoring guest satisfaction throughout their stay.


What will I do?

  • Point of contact for all spa guests
  • Train receptionists on the spa desk
  • Upsell treatment bookings
  • Supervise motivate your team in order to provide high quality service for guests
  • Knowledge of all rates, packages and special promotions
  • Know the local area, to include attractions, directions and supply guests with relevant information
  • Ensure all special requests are followed through
  • Handle any issues or complaints which may arise
  • Presentation and appearance of your team is to company standard

Is this the role for me?

  • Previous experience in a guest experience capacity or front of house within a hotel environment, ideally spa would be ideal
  • Relevant qualifications front of house, hospitality or business management
  • Able to demonstrate your ability experience in providing high quality service
  • Previous supervisory / management experience
  • Passionate about customer service, presentation cleanliness
  • KPI and target driven
  • Ability to multitask

Why The QHotels Collection?

  • Family and Friends discounts in hotels across The QHotels Collection
  • Free onsite parking
  • Various Employee celebratory days throughout the year
  • Support with training professional qualifications, including course fees
  • Carve out your own career path with The QHotels Collection as there will be progression career development opportunities across our hotel portfolio
  • Internal talent exchange network
  • Access to an Employee Assistance Programme, 24/7, 365 days a year

The Armed Forces Covenant is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces. The QHotels Collection proudly support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
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