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Senior Payroll Coordinator

3 months ago

Weybridge, Surrey, United Kingdom ISS Facility Services UK Full time

SENIOR PAYROLL COORDINATOR / PAYROLL SERVICE SPECIALIST

Contract: Office & Production (P&C)

Location: Weybridge, Surrey

Hours of work: 37.5

Contract Type: Permanent

Join us as a Payroll Service Specialist and become the first line of support for all employee payroll queries.

As a Payroll Service Specialist, you'll play a crucial role in delivering outstanding payroll customer service to our ISS staff.

Job Description

Your responsibilities will include logging and monitoring employee queries, ensuring they are addressed in a timely and accurate manner.

You'll be the go-to person for resolving payroll-related inquiries, providing expert assistance to ensure employee satisfaction.

With a keen eye for detail and strong communication skills, you'll ensure that all queries raised in the payroll query management system are handled promptly and in accordance with department service level agreements.

Your dedication to delivering exceptional service will contribute to the smooth operation of our payroll function and enhance the overall employee experience at ISS.

If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for customer service excellence, we invite you to join us as a Payroll Service Specialist.

Key Responsibilities:

  • Fielding first line queries in the payroll query management system, calls and email queries from employees on the salaried payroll
  • Logging and answering or assigning queries to be resolved in line with departmental SLAs
  • Monitoring and chasing outstanding queries on a daily basis
  • Delivers a high-quality payroll customer service experience, working with the wider payroll team to create a seamless service for all staff raising a query with payroll
  • Supporting the payroll service manager with ad hoc duties in key times of the payroll process
  • Collaborate with internal teams to share information and best practice, helping to identify any trends with the queries to help the processing team identify the root cause of issues

About You:

  • Payroll experience
  • A passion and demonstrable skill for first class, professional customer service
  • Excellent written and verbal communication
  • Attention to detail, with a high level of accuracy
  • IT proficient (including Excel and Outlook); confident in handling and working with data
  • Ability to organise and prioritise a workload to meet deadlines
  • Flexible and adaptable approach, enabling full support to the team
  • Awareness of data privacy and securely handling of employee data
  • Ability to develop and maintain good working relationships within the team and internal stakeholders

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing