1st Line Support Engineer

2 weeks ago


Perth, Perth and Kinross, United Kingdom Agilis Recruitment Ltd Full time

1st Line Support EngineerPerth£25,000In this role, you'll be the first line of defence, swiftly tackling technical challenges and ensuring seamless IT operations.

From troubleshooting hardware and software to championing customer service, you'll play a vital role in his team.

Responsibilities include:

  • Providing dynamic support across various platforms via phone, email, and chat.
  • Expertly diagnosing and resolving issues, meeting SLA targets with finesse.
  • Fulfilling service requests, from equipment orders to seamless setup.
  • Collaborating with teams and suppliers to swiftly tackle complex issues.
  • Championing proactive problem-solving and continuous improvement.

We're looking for someone with:

  • A knack for solving technical puzzles and a desire to learn and grow.
  • Stellar customer service skills and a natural flair for communication.
  • Familiarity with ITIL standards and a passion for enhancing service quality.
  • Proficiency in Microsoft products, especially Windows 10 and Office 365.
  • Bonus points for network troubleshooting skills and mobile OS knowledge.
  • Full UK Driver's license required for occasional travel.

Additional perks:

  • Enjoy the flexibility of alternating shift patterns.
  • Be part of a supportive team, reporting to their Service Desk Team Leader.
Ready to embark on an exciting IT adventure? Apply now and be part of our dynamic team in Perth, Scotland

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