Administrator - Hire Desk
2 weeks ago
Title of Post:
Hire Desk Administrator
Reports to:
Hire Desk Manager
Location:
Radlett
Salary Range:
Starting at £21,000 per annum
HIRE DESK ADMINISTRATOR
The Hire Desk Administrator ensures that all interactions between customers, the Access
In addition, the Hire Desk Administrator will undertake clerical duties to keep all paperwork up to date. The Hire Desk Co-ordinator is expected to maintain sound product knowledge and ensure they are up to date with current plant pricing and transportation in order for both the Access and
Transport Departments to run efficiently and cost effectively.
Job Duties:
- If you have any questions or queries with regard to any orders, to contact the relevant customer and rectify prior to delivery/collection.
- Organising the filing systems and updating hire software.
- Responding to requests for information.
- Ability to prioritise work effectively.
- Ability to work cooperatively, flexibly and as a member of the team.
- Ability to work methodically.
- Dealing with incoming and outgoing correspondence.
- Filing and archiving.
- Data entry.
- To deal with all exchanges accurately and to make sure all paperwork is completed correctly with all relevant information with as much detail as possible.
- All handwritten paperwork to be written out clearly and precisely.
- To arrange collection of off hires accurately.
- To inform the Access Manager of any unusual orders giving as much time as possible to ensure these orders are processed and organised correctly.
- To liaise with the Transport Manager keeping him informed of all deliveries/collections in order to minimise transportation costs.
- Listen carefully to customers' requests and monitor and process accordingly.
- To speak clearly and politely at all times.
- To ensure all telephone calls are answered within 3 rings.
- To ensure all delivery and collection charges are costed accurately and according to customers agreed terms.
HIRE DESK ADMINISTRATOR
- To have a sound knowledge of Syrinx software and enter and use the system accurately.
- Liaise with the Accounts Department of any discrepancies which may arise and keep them up to date with any relevant customer issues.
- To ensure all customers Purchase Orders are correctly priced and to liaise with them if not and rectify accordingly.
- Follow JMS policies and procedures.
- Good knowledge of Microsoft Office.
- Good written and verbal English.
- An organised approach and attention to detail.
- Other duties as assigned.
HIRE DESK ADMINISTRATOR
Salary:
Up to £22,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Radlett: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
Reference ID:
HD- 04/2023
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