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IT Field Engineer

3 months ago

Reading, Reading, United Kingdom IMT Resourcing Solutions Full time
We are working with a well established who are seeking an IT Field Engineer to join their team covering the M4 Corridor. Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. What will you be doing as an IT Field Engineer?
  • Act as the technical point of contact for the customer whilst on site
  • Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects
  • Provide all aspects of IT support as required by the customer
  • Work with the customer to prioritise tickets in accordance with their requirements
  • Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions
  • Install and configure hardware, software, and networking equipment as required
  • Troubleshoot and diagnose hardware, software and network issues
  • Support colleagues with technical issues and contribute to the development of services delivered by the company
  • Deliver 2nd and 3rd line remote support to customers where required
  • Adhere to information security policies at all times
  • Liaise with colleagues and 3rd parties as required to provide solutions to our customers
  • Produce documentation for use both by the company and our customers
What experience do you need?
  • Windows Server
  • Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS
  • Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking
  • Deployment and management of Windows 10/11 in a domain environment
  • Mass deployment of software applications to network devices
  • Modern backup technologies, strategies, and disaster recovery planning
  • O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams)
  • Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies
  • MDM technologies (e.g. Intune, Jamf, Meraki, Miradore)
  • M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations
Personal skills
  • Be a confident communicator at all levels, both written and verbally
  • Take a pro-active approach to IT support and show initiative in your day-to-day work
  • Be able to manage your time effectively, multitask, and prioritise your workload
  • Have a willingness to travel to, from, and between customer sites on a daily basis
What will you get in return
  • Basic salary up to £35,000 + bonus + Company Car (Green Tax)
  • Continous training and paid for certifications
  • Hybrid working environment
  • 25 days holiday + bank
This position requires a full UK Drivers licence and you must based in or around the M4 corridor.Recruiter: Adam Titmus