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Customer Service Advisor

4 months ago

Manningtree, Essex, United Kingdom Jewson Builders Merchants Full time

Do you enjoy delivering first-class customer service?

Are you proactive, friendly, and buzzed by interacting with people?

Do you like hands-on jobs?

Do you have experience in sales or within the builders' merchant industry?


An exciting opportunity has arisen to join our friendly team here in
Jewson Manningtree on a varied basis as a
Customer Sales Advisor
and a Yard Assistant.

This role offers a great level of variety, as you will have a balanced mix of responsibilities; working on the trade counter, building relationships with new and existing customers to understand their requirements to maximise sales growth as well as, working in the yard and assisting throughout the warehouse.


HOURS OF WORK:

Monday to Friday 07:30 - 17:00 + every second Saturday 08:00 - 12:00
Competitive Salary + Pension + Life Assurance + Private Medical + 31-days holiday per year (pro rata for part-time) + Opportunities to Progress and build a career


Our Colleagues are critical to our customers' success and you will be working with a team that proactively supports them in every way possible.

If you love working with people, you're a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you to join our team.


What will I be doing?


You will be in regular contact with our customers and therefore you play a huge part in delivering a fantastic customer experience.

In order to support our customers and deliver a great service you will;

  • Get to know our product lines and services to make the most of all customer interactions in line with our Jewson Values
  • Develop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
  • Use our inhouse systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
  • Keep the branch looking clean and tidy, to make a great first impression on our customers
  • Maintain stock levels in both the shop and yard areas, carrying out regular stock counts
  • Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
  • Work with colleagues to suggest opportunities for improvement
  • Loading and unloading lorries and customer vehicles
  • Using Forklift truck to move stock safely
This role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe.

We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.


At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo.

We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.


We'd love to hear from you, hit apply And a member of our Internal Recruitment team will be in contact with you.


Job Types:
Full-time, Permanent

Salary:
£26,250.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Life insurance
  • Onsite parking
  • Private medical insurance
  • Referral programme
  • Store discount

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Manningtree: reliably commute or plan to relocate before starting work (required)

Application question(s):

Experience:

  • Customer service: 1 year (preferred)
  • Sales: 1 year (preferred)
- builders' merchant industry: 1 year (preferred)

Work Location:
In person