Head of Platform Optimisation

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Workingmums Full time

Business Unit:
Products &

Channels Location:

Hybrid - remote working with regular travel to either Glasgow, Newcastle or Manchester hub Salary range: Live a life more Virgin.

Our Team Our Products & Channels CIO mission is clear:
combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services.

We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people.

The Product & Channels (P&C) team leads client-facing apps and web services, including the migration to a single V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance.

As such, our Head of Platform Optimisation is instrumental in managing risk, controls, and incident response within our P&C IT infrastructure, playing a pivotal role in aligning technology initiatives with our overall business strategy.

You'll develop and maintain a comprehensive incident management process, allowing for quick response and resolution of incidents, ultimately contributing to our mission of becoming the UK's best digital bank.

Lead the management of risk, controls, and incident response within the Product and Channels (P&C) IT infrastructure, ensuring the implementation and maintenance of robust risk management practices to address potential threats and vulnerabilities.

Provide appropriate progress updates to the CIO for P&C, centralised Risk Team, P&C Leadership Team and other Executive stakeholders, through both formal and informal channels, developing a close working relationship.

Implement, action, and maintain robust risk management practices to address potential threats and vulnerabilities.

Collaborate with the centralised risk teams to align risk management practices, oversee vulnerability patching, and provide strong program and stakeholder management.

Lead the analysis and coordination of root cause (familiar with the controls framework).
Track implementation and progress of corrective actions to prevent recurrence.

Adopt a proactive strategy to identify and address vulnerabilities, whilst tracking and monitoring the implementation process to ensure security and efficiency.

Oversee and track currency, resiliency, operational and security risk.
Build a team to meet the necessary demand to support P&C risk management and incident response.
Proven experience in leading risk management and overseeing the execution of remediation.
Strong understanding of technology and operational risk management frameworks and standards, and incident response practices.
Familiarity with the control's frameworks and experience in leading root cause analysis and corrective action implementation.
Understanding of operational, currency, and resiliency risk management.
Excellent verbal and written communication skills to effectively liaise with senior stakeholders.
Experience in developing and implementing strategic risk management plans.
It's a bonus if you have but not essential

An understanding of the financial industry, regulatory requirements, and security standards relevant to digital banking.
Professional (CISSP), Certified Information Security Manager (CISM), or Certified Risk and Information Systems Control (CRISC).
ITIL certification for IT service management best practices.
Generous holidays days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more
~ Up to five extra paid well-being days per year
~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
~ Market-leading pension
~ Free private medical cover, income protection and life assurance
~ Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
~ We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.

  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Leading a professional team, working directly with senior stakeholders in user organisations the post holder will negotiate with commissioners, including national bodies, Integrated Care Partnerships (ICPs), and user organisations to agree statements of work, delivery objectives, pricing, timelines, and ways of working, all within the context of a strong...

  • Head of Discipline

    1 week ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Thales Group Full time

    Head of Discipline - ILS Engineering page is loaded Head of Discipline - ILS Engineering Apply remote type Hybrid locations Newcastle time type Full time posted on Posted Yesterday job requisition id R At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human...

  • Head of SEO

    1 week ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas UK Full time

    LeoVegas is where the lions work A fun, agile and fast paced environment connecting 1000+ employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We're culture focused, so if you're an innovator, initiator and a team player, give us a roar and join the LeoVegas pride - WINNER of the iGaming Idol...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom IQ-EQ Group Full time

    Head of Group Analytics Delivery (12 Month FTC) As the Head of Group Analytics Delivery, you will be a key member of the leadership unit within the Group Analytics Team at IQ-EQ and responsible for the delivery and continuous improvement of the analytical capabilities required to meet business needs. Working collaboratively across the team and wider...

  • Head of Creative

    1 week ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pink Boutique Full time

    Position Overview: Head of Creative at Pink BoutiqueAs we move our fashion brand into a new phase, we are looking for a strong Head of Creative to overhaul our brand look and feel. This role is perfect for someone who lives and breathes fashion and has a passion for developing captivating and cohesive brand aesthetics. You will play a pivotal role in...

  • Head of People Data

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sullivan Brown Resourcing Partners - HR Recruitment Experts Full time

    Sullivan Brown are delighted to be partnering KAEFER UK & Ireland to recruit the newly created role of Head of People Data & Operations.KAEFER UK & Ireland's mission is clear: to be the most reliable and efficient provider of technical industrial services.We provide a large and growing range of industries with asset integrity services including access...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time

    Salary: £45,585 to £48,350 with progression to £54,395 per annum, pro rataNewcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.Closing Date: 26 April 2024The RoleThe Creative PEC...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Legists Full time

    Our client is an award-winning firm with a leading reputation in real estate. As a consequence of their success, they're looking to grow their team in Newcastle with the addition of a further partner to head the Newcastle department. The firm acts for adiverse range of clients in different industry types from leisure, tourism and hospitality to commercial...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NWH Group Full time

    Head of Service DeliveryLocation: Newcastle, Transport DepartmentSalary: £45k - 50K (Dependant on Experience) OTE £60kAre you ready to take the driver's seat in a dynamic and thriving environment? The NWH Group is looking for a Head of Service Delivery to lead our Transport Department in Newcastle.Job Purpose: To lead the team to maximise profitability and...

  • Head of Sales

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NIGEL WRIGHT RECRUITMENT Full time

    The Opportunity:If the following job requirements and experience match your skills, please ensure you apply promptly.Nigel Wright Group are exclusively retained by a not-for-profit market leading technology business in their search for a commercially astute, results driven Head of Sales. Reporting directly to the Chief Revenue Officer this role will lead the...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NCFE Full time

    Overview:Contract: PermanentLocation: Hybrid (Head Office:Quorum Business Park, Newcastle upon Tyne)**This is a hybrid working role, so you'll need to be able to work from our Head Office 2-6 times per monthHours per week: 37Salary: Up to £64,200 (plus £5,000 car allowance) depending on experienceAbout the roleWe're excited to be looking for a Head of...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hypersonic Laboratories Full time

    Tech: C++, Unreal Engine, Optimisation, Tooling, Multiplayer Infrastructure Location: Remote (UK) A hands-on technical director position with responsibility for building and owning key aspects of the HELIX platform including custom Unreal Engine optimisations, scaling, and multiplayer infrastructure. Building and leading a team of experts working remotely in...

  • Head of Sportswear

    1 week ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom END Full time

    Recognised as one of the fastest growing Companies in the UK, it's a really exciting time to be joining END. If you're positive, passionate and dedicated and want to be part of our future success this could be the role for you.HEAD OF SPORTSWEAR - FULL-TIME, LONDON OR NEWCASTLE UPON TYNEOver the last 18 years, END. has evolved into a technology led retailer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Visualsoft Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We're looking for a talented and experienced Head of Email Marketing to join our team at Visualsoft on a fixed-term contract to cover maternity leave. Location: Stockton-on-Tees or our Newcastle office with hybrid/flexible working opportunities. Does this...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TotallyPLC Full time

    About the RoleAs Head of Infrastructure, you will be working within the Totally IM&T. You will have key responsibility for the management and improvement of the WAN, LAN, SAN and VOIP platforms. The infrastructure manager will be responsible for developing and delivering Infrastructure and Security strategies that are cost effective and meet the business...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Benfield School Full time

    Our school is one of six primary and secondary schools within the NEAT Academy Trust family of schools. At the heart of our trust is the aim to nurture, educate, achieve and transform the lives of all young people within the communities we serve across the North East. We have a national research school, which aims to build and strengthen networks of schools...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CK Group- Science, Clinical and Technical Full time

    CK Group are recruiting for a highly motivated Laboratory Automation Lead to join a leading biotechnological company in Newcastle. A newly formed biotechnology organisation focused on building a biological and digital platform for biological assets. They have state-of-the-art microbial engineering facilities (including automation equipment), which the...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Kennedys Full time

    Kennedys Law LLP are seeking an experienced and strategic-minded Head of Sustainable Procurement to lead a procurement function across all business services departments and the legal practice. The ideal candidate will be responsible for developing and implementing sustainable procurement strategies to support our business objectives, optimise costs, and...

  • Head of Department

    1 week ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Imperial Professionals Full time

    Curriculum Head of Department - EnergyCollege/Department: Newcastle CollegeReports to: Director of FacultySalary: £53,441 per annum plus benefitsDirect Reports: Curriculum LeaderHours: Monday - FridayType: PermanentPurpose of RoleEffectively lead the department providing inspiration, vision, and directionWork effectively with a range of external and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Swarm Energy Full time

    Sales/ Customer Experience Team HeadSwarm Energy has been created to help both home owners and companies generate their own clean energy and to help them save money through our unique energy management platform.We are looking for an organised, helpful, diligent and customer experiance OBSESSED legend to help build our company as 'Customer Experience Team...