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Analyst or Associate

3 months ago

London, Greater London, United Kingdom Natixis London Branch Full time

Poste et missions

Overall purpose of the role:

EMEA CCO team is in charge of supporting the analysis and monitoring of client relationships, of implementing a structured approach of client management and of relationships maintenance, and of continuously improving the client engagement framework.

Main responsibilities will be around 3 axes:

Enhance our support to Business lines & Hubs Improve customer experience contribute to business development

The candidate will play an integral role in the build-up of the Client Office function in EMEA. Collaborating with both internal and external data teams, Coverage bankers, salespersons and product specialists, the candidate will have the opportunity to perform a variety of functions and contribute to the development of a growing platform.

Main responsibilities of the role:

Client Strategy and Management:

Understanding our client base across businesses, mapping our relationships, and assessing client profitability and potential. Developing a selective approach of our client and optimizing resources allocations, by adopting a client / product neutral view. Helping to expand our client base in a coordinated fashion and maximizing our coverage / product penetration (definition of commercial / client action plans with businesses, account reviews, identification of cross sell opportunities, etc)..

Customer Relationship Management:

Manage in strong coordination with Business Lines & Coverage NPS campaign with CIB Clients (Corporates, Insurers, AMs,..) measuring client experience to identify tangible points of improvement in client satisfaction. After each interview, prepare & send NPS restitution to Management & relevant stakeholders and perform systematic follow-up action plan with all relevant CIB stakeholders to ensure completion in due date Provide support to FO Requests and ensure the follow-up in the global action plan Work closely with GM Sales (FX, Rates, Repo) on business development with AMs in order to guarantee the "Ready To Trade" status on funds in line with FO needs/requests Have a 360° view of the funds onboarding process of your portfolio and play a facilitating role with all stakeholders to ensure a fast and coordinated smooth process Contribute and support, when relevant, the CIB Customer Complaints Global Process Owner to ensure the proper execution of the framework Create a trustfull relationship with CIB business lines stakeholders and co-animate the COO CIB CRM community participating in regular touchpoints with CRM Operations teams Contribute to the digitalization of CRM processes to facilitate the monitoring of KPIs on a day to day basis

Profil et compétences requises


• Master's Degree in Finance, Economics or equivalent.

• Working practice within a Corporate and Investment Banking environment.

• Solid leadership ability, with good employee motivation skills.

• Sound understanding of one or more Business Lines of Natixis CIB (Global Markets, IB, Coverage, Real Assets Finance, Global trade), the product suite and client typologies.

• Strategic thinker and open minded, capacity to think out of the box to identify new opportunities.

• Strong ability to work collaboratively with business lines and support functions executives, across functions and geographies.

• Organizational and time management skills, with a proven ability to prioritize competing demands. Comfortable working in "project" mode.

• Advanced skills in Excel, PowerPoint knowledge of CRM (Salesforce), Business Intelligence (PowerBi, Business Objects, Qlik, Tableau) solutions and data providers (IQ, Dealogic) is a plus