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Customer Liaison Manager

3 months ago

Long Eaton, Derbyshire, United Kingdom TSR Full time
TSR are currently recruiting on behalf of a 5 star new build housing developer for a Customer Liaison Manager covering developments across the East Midlands


The main function of the role is responsibility for the handover of homes to customers, working with all departments to ensure the homes are defect free before, and after customers into their new home and enhance the customer's experience of their home buyingprocess.


Responsibilities:

To carry out quality control inspections of multiple new homes across dedicated sites within the region in accordance with the main purpose of the role
To carry out Customer Care Introduction calls
Visit and liaise with customers and site teams to ensure completion of agreed defects, and identifying recurring defects and material issues and feedback to line manager to include proposed solutions
To record the results of these inspections and report back to stakeholders on outcomes
Attending & chairing (as required) weekly sales and construction meetings
Regular site visits to carry out spot checks of the properties in build to inspect the quality of construction, to review build progress and to maintain good working relationships
Attending NHBC Claim Investigations meetings as and when required
Develop constructive relationships with site teams, sales teams, contractors and internal departments and ensure all communication is updated onto the CRM system
Manage own diary to ensure all properties are inspected in line with predicted completion dates

Qualifications & Experience
Previous experience gained through working in Site Management; Clerk of Works; Customer Care; Buildings or NHBC inspection roles is an essential requirement
A 1st class understanding of the expected fit and finish of a new home
The ability to deal with difficult situations and communicate in a clear and confident manner
Strong customer facing experience coupled with a delivery focus
Must be able to work as part of a team and be self-motivated when working independently

Skills / Knowledge
Up to date buildings regulations knowledge
NHBC knowledge
Customer care
Time management

Applications