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Senior Administrator

3 months ago

Oldham, Oldham, United Kingdom The Guinness Partnership Full time

About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide.

Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.


Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work.

Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.


About the role

We have an exciting opportunity for a Senior Administrator to join our team in Oldham on an up to 18 months fixed term contract, working on a full-time basis (working 35 hours per week).

Our working style is Hybrid, blending 2 days in the office, and 3 from home.


As a Senior Administrator, you will be supporting six Contract Officers and your manager with delivering compliance, while providing a friendly service to our customers.

You will ensure that compliance information and reports are up to date and accurate, budgets are on track and customer queries are answered quickly.

Reporting to the Contract Manager, you'll be responsible for:

  • Monitor the performance of contracts and/or suppliers ensuring quality and value for money.
  • Monitor standards of administration and make recommendations for improvements.
  • Escalate data quality issues promptly and proportionately so that actions can be taken to manage risks to statutory compliance.
  • Take responsibility for providing a comprehensive administration service to the team
  • Develop, maintain and monitor systems, registers, records and databases for the efficient inputting, storage and retrieval of data for generating reports.
  • Encourage the efficient flow of communication with other offices, departments, external customers and suppliers. Produce accurate documentation/presentation materials through the typing of letters, reports and minutes.

What we're looking for

We're a customer-focussed organisation so we know that how we do things is just as important as what we do.

You'll not only be an experienced Senior Administrator, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done.


You'll also be able to demonstrate:

Essential:

  • Experience of working to deadlines and targets.
  • Customer service experience.
  • Good attention to detail.
  • Ability to organise workload effectively and work methodically on own initiative.
  • Good oral and written communications.
  • Excellent knowledge of Microsoft Office.
  • Technically proficient in Microsoft Excel & Word.
  • Demonstrates the Guinness Behaviours.
  • Qualified to Level 4 in Maths and English

Essential Qualifications:

Qualified to Level 4 in English & Maths (or equivalent)

  • If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. _

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