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Unified Communications and Networking Specialist
6 days ago
About Us:
At DISConsulting IT Ltd, we are a leading Managed Service Provider (MSP) committed to providing top-tier IT support to a diverse clientele.
Skills required:
Required:
- Gamma UC solutions (Horizon) required
- Microsoft Teams required
Advantageous:
- 3CX
- WebEx
- RingCentral
- Mitel
- BT Cloud
Experience and understanding of the following:
Call Centre Monitoring & Wallboards
Call Recording setup and support
Broadband ordering and management (Number and Line Porting, regrades)
SIM card ordering, number assignment and support
Corporate Mobile Phone Management
- iOS (Apple Business Manager, or Apple School Manager)
- Android
Knowledge of Starlink Internet installation, support and troubleshooting
Experience working with SIP communications, working with SIP providers, and troubleshooting such issues
Proven record of providing great customer service within a helpdesk / call centre environment
Excellent communication skills, both verbal and written, including the ability to train others
Physical network cable planning, running and terminating
Understanding of networking principles and protocols; Physical configuration and Logical configuration (TCP/IP, cabling, and LAN troubleshooting)
Ability to analyse and troubleshoot software and hardware issues
Organisational and time management skills with a keen eye for detail
Team player
Self-motivated and proactive
Ability to be resilient and to work under pressure
Strong problem-solving skills and attention to detail
Responsibilities:
Head up our new Unified Communications team, to put in place rigorous standards, procedures and audits to build a foundation for a growing part of the business
Provide first
- and second-line technical support to end-users, troubleshooting and resolving hardware and software issues
Work with the Sales team to complete audits, provide solutions and win opportunities
Install, configure and ongoing support for systems, including proactively amending and adjusting call-flows to optimise systems
Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of UC solutions for our clients
Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
Arrange audit and installation for Broadband, Leased Line and other WAN technologies
Process Line regrades and cancellations
Analyse system logs and identify potential issues or trends
Collaborate with other Support desk and 3rd parties to resolve technical problems
Provide training and guidance to junior team members
Monitor ongoing costs, provide alternatives and work with the finance team to incorporate seamless billing practices
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Onsite parking
Ability to commute/relocate:
- Basingstoke: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- UC or Network: 4 years (required)
Licence/Certification:
- Full UK Driving Licence (required)
Work Location:
In person
Reference ID:
DISUC
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