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Secretary/receptionist

3 months ago

Washington, Sunderland, United Kingdom I J HealthCare Full time

To provide a full range of confidential secretarial/administrative support to the GPs and supporting clinical staff, working with mínimal supervision.


  • To complete the referral process within the timescales limits and ensure letters are sent.
  • To complete the online Choose & Book service for patients that need an online referral.
  • To book investigations and any necessary followup appointments, as directed by clinical staff.
  • To maintain accurate patient details on clinical systems as required.
  • To maintain accurate and timely data entry to databases to meet service requirements.
  • To be the point of contact for staff, patients and others within and outside the organisation, responding to external and internal telephone enquiries, taking appropriate and timely action required, including making appointments, giving nonclinical advice, onward referral to relevant department etc
  • To prioritise own workload to meet the needs of the patients and clinical staff and ensure all deadlines are met.
Summarising/data entry/econsults/ reception cover

ADHOC

  • To support new and/or less experienced staff as directed by line manager
  • To provide cover as required during absence of colleagues.
  • Prescription line when needed
  • To assist with overflow telephone calls

Job Types:
Part-time, Permanent

Part-time hours: 20-30 per week

Salary:
£10.42-£11.50 per hour

Benefits:

  • Company pension
  • Flexitime
  • Store discount

Schedule:

  • Day shift
  • Flexitime
  • Monday to Friday
  • No weekends
  • Overtime

Ability to commute/relocate:

  • Washington, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (required)
  • Administrative experience: 1 year (required)

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person