Service Delivery Manager Healthcare

1 week ago


Tenby, Pembrokeshire, United Kingdom Hywel Dda University Health Board Full time

This is a key role in the delivery of General Medical Services to those patients that are registered with a Health Board Managed Practice.

The post holder will need to demonstrate a track record in delivery of safe and effective patient care, team management and excellent organisational skills with an ambition to drive service change and modernisation that ensures that the Managed Practice is working to national and local policies as well as adhering to the terms of the Unified GMS contract.

The post holder will have a designated Managed Practice for which they have operational and managerial responsibility, however they will also hold a lead area of expertise which will extend across all of the

Health Board Managed Practices:

  • Finance, budgets and premises
  • Governance and Concerns
  • Enhanced Services Commissioning and Claiming
  • Human Resources


The post holder will be expected to work from other Health Board Managed Practices as dictated by service needs and pressures.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties.

Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales.

We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

o Four main hospitals:
Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest o Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire Tregaron, Aberaeron and Cardigan in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire o 48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres o Numerous locations providing mental health and learning disabilities services o Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales
You will be able to find a full job description and person specification attached within the supporting documents.


Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.

If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Continuous Professional Development

Extensive NHS Management experience
Experience of working with primary care general medical practices
Experience of budget setting and monitoring financial position
Language Skills
Welsh Speaker (level 1)

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