Pet Claims Handler

The role of Pet Claims Handler would suit someone with a passion for animals, as you'll be assisting with policyholders' queries and assessing insurance claims for cats and dogs.

Previous claims handling experience isn't necessary, although this would be advantageous, as we will provide full training, but you will need to have strong administration and telephone skills, along with great attention to detail.

• Communicating professionally with a variety of people including customers, insurers, and colleagues around the country
• Composing professional and informative letters and other written correspondence
• Ensuring compliance with our contractual and regulatory requirements
• Reviewing data to set up new claims, and updating claims on internal systems
• Reviewing insurance policy wordings to establish if a claim is covered
• Follow standard claims procedure to determine the validity of claims
• Ensure the accuracy of information recorded in the database
• Provide high quality and professional assistance when dealing with telephone calls and correspondence
• Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required

• Previous experience of dealing with pet claims would be advantageous, but not essential
• Excellent Customer Service and communication skills are required for this role
• Understanding and reassuring telephone manner
• Professional attitude and appearance
• Computer literate and strong keyboard skills

• Full training & support provided
• No weekends (overtime is available if preferred)
• Hybrid / Office / Remote working available
• Free parking / Discounted Bus Pass
• NEW discount platform offering cashback and discounts to thousands of retailers
• Kudos points (with 1st, 2nd & 3rd prizes up for grabs each month including £100 gift voucher of your choice)
• Casual dress "dress for your day"

• Legal, financial and health advice
• Personal Development Programmes salary reviews, progression opportunities, etc
• Vending machines, Free tea & coffee & canteen areas
• Access to paid qualifications including CILA and CII
• Cycle to Work scheme
• Free eye test vouchers