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Community Volunteer

3 months ago

Liverpool, Liverpool, United Kingdom Liverpool Heart & Chest Hospital NHS Foundation Trust Full time

Our community volunteers will be based outside the hospital, the role will be based in Huyton, Kirkby and Whiston - more details can be found in the Job Description.


It is anticipated that this role would be particularly suitable for ex-cardiac rehabilitation patients and/or their carers who could be recruited as volunteers and receive training to support their role as cardiac buddies.


  • To greet patients and visitors on arrival and direct them to the cardiac rehabilitation clinic if required, escort them to their destinations across the site.
  • Provide assistance to anyone who may need support in community setting.
  • To welcome patients to community clinics and ensure they are aware of the location of the facilities for example toilet facilities.
  • Interact with directly with the patients and family members in cardiac rehabilitation clinics and in doing so make them feel welcome and help prepare them for the clinic/session especially for those who a particularly anxious about attending or attending for the first time.
  • Act as a Buddy/Befriending / chatting with patients.
  • Make drinks for patients, visitors and wash / tidy away used crockery / cutlery.
  • To engage with patients and services users following consultation to gain feedback via the FFT and provide both paper and digital patient audit questionnaires when required.
  • To provide an escort service to entrance of community venue for patients who are awaiting transport and may require/would benefit from assistance.


As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.


We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.


Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services.

This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.


  • To greet patients and visitors on arrival and direct them to the cardiac rehabilitation clinic if required, escort them to their destinations across the site.
  • Provide assistance to anyone who may need support in community setting.
  • To welcome patients to community clinics and ensure they are aware of the location of the facilities for example toilet facilities.
  • Interact with directly with the patients and family members in cardiac rehabilitation clinics and in doing so make them feel welcome and help prepare them for the clinic/session especially for those who a particularly anxious about attending or attending for the first time.
  • Act as a Buddy/Befriending / chatting with patients.
  • Make drinks for patients, visitors and wash / tidy away used crockery / cutlery.
  • To engage with patients and services users following consultation to gain feedback via the FFT and provide both paper and digital patient audit questionnaires when required.
  • To provide an escort service to entrance of community venue for patients who are awaiting transport and may require/would benefit from assistance.