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Administration Assistant Team Member

4 months ago


London, Greater London, United Kingdom ISS Facility Services Full time

Professional & Technology Services:

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Business Area: Professional & Technology Services:

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Place of Work: London
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Contract Type: Permanent
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Hours: 40
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Context
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In ISS we create places that work, think and give. You will form a key part of this placemaking culture, driving the customer touchpoint journey, as an ambassador of exceptional workplace experience for both the client and ISS.
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Within the position of Administration Assistant, you will be working as part of the workplace experience team, curating a workplace environment that increases wellbeing, productivity and enhances company culture that our end users want to be a part of. Actively seeking opportunities to improve onsite service experience and deploy new initiatives in line with the ISS Global Strategy.
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Key Responsibilities
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Managing ever changing and complex calendars using Outlook Scheduler for a dedicated client teams including preparation of meeting material (Float position would require covering various teams - cover for holidays and vacancies as well as supporting with requests to alias inbox):

  • Manage incoming calls and respond to ad hoc requests in a timely manner:
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Undertake research and work on other special projects as assigned by the Manager:

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Contact management: maintaining contacts in a consistent format - proactively organising and maintaining a good information retrieval system:

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Set up international conference calls and meetings: To efficiently prepare all meetings and ensure the Managers are fully briefed for all meetings with the relevant correspondence/paperwork.

Open up conference call and VC using Zoom platform and ensure meeting rooms are prepared ahead of schedule
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Complete coordination of travel bookings: flights, trains, visas and hotel accommodation.

Ensuring that the traveller has all relevant information required such as:
Comprehensive travel/meeting itineraries, hotel and flight confirmations, taxi bookings, up-to-date travel information using the online booking tool or direct with the firms' travel agent
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To own the expense process as required.

To include submitting expenses through the firm's Concur system
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General administration duties to include photocopying, filing, scanning, mailings, devising and maintaining office systems etc
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Professional and personal competencies/qualifications
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Excellent attention to detail:

  • Strong communication skills, both verbal and written:
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Ability to prioritise tasks and heavy workload:

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Proven ability to work effectively with Senior Executives in a professional manner:

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Highly organised with excellent time management skills; good follow up and coordination skills:

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Experience of working in a fast-paced environment:

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Proactively planning schedules and itineraries considering multi-time zones, conflicting calendars etc
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Ability to reconcile AMEX and FX differences:

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Advanced-level skills in Microsoft Outlook, Word and Excel:

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Knowledge of Concur and CRM preferable but not essential:

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knowledge of Health and Safety in the workplace
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ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
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If you have any further queries regarding this role, please contact the Resourcing Team on
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Please click on the following link for more information on this role:***
ISS is proud to be a diverse and inclusive employer.
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ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.
*****Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.