Technical Specialist

2 weeks ago


Yeovil, Somerset, United Kingdom Xerox Full time

Key responsibilities include:

  • Maintaining and updating scanning profiles as required using Kodak Alaris software
  • Collaborating with Team Leader
  • Providing 1st line technical support for the scanning team
  • Working with the Digital Specialist on discovery and due diligence for new requirements
  • Reviewing and providing feedback on documentation
  • Creating new scanning profiles
  • Testing of profiles
  • Involvement with user acceptance testing
  • Supporting queries from customers and management
  • Maintaining software on the team's PCs
  • Maintaining and updating trackers
  • Creating consolidated management information
  • Maintaining scanning hardware
  • Liaising with suppliers for 2nd line support

Essential Skills:

  • Computer literacy be proficient in the use of Microsoft Office particularly Excel and Word.
  • Interpersonal and communication skills. Communicating with the wider team, management, customers and suppliers.
  • Selfmotivated and able to both work on own initiative and as part of an integrated team, ability to identify work priorities so as to maximise time available
  • Ability to logically process information
  • Ability to pass security clearance

Preferred Skills/Qualifications:

  • Qualification in ICT or similar
  • Prior experience with document digitisation/scanning
  • Previous use of Adobe Acrobat
  • Previous use of SAP would be beneficial but not essential as training will be provided


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