Electronic Rostering Helpdesk Operator

2 weeks ago

Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time
Are you keen to learn a new skill?

  • Are you looking for a challenge and an opportunity to contribute to improving standards for staff and patients?
  • Do you have an exceptional eye for detail?
  • Are you motivated by completing work to strict timescales?
If you can answer yes to the above questions, you are the person we are looking for.


The Electronic Rostering Team is looking for a dynamic person to assist in the delivery of this service across UHL.


You will have responsibility for:

  • The first point of contact for the Electronic System users through manning of the Helpdesk telephones and mailbox.
  • Offering resolutions to problems efficiently and effectively.
  • Collating staff utilisation data and assisting in the ongoing maintenance of rostering information within the HealthRoster system to enable us to show we have the right staff in the right place at the right time to look after our patients.
  • And a whole lot more
We are a small, supportive and enthusiastic team and will provide you with first-rate training to enable you to settle in and get up to speed


To be the first point of contact for electronic rostering system users, working with employees to resolve system problems and ensure that the users of the system are able to use it efficiently and effectively, appropriate to their levels of permission.

Delivering an efficient, high quality and customer-focused support service to all employees. The post-holder will be expected to maintain a sound knowledge of the Electronic Rostering and Temporary Staffing System.


We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals.

We have our very own Children's Hospital and run one of the country's leading heart centres.


Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.


We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do

They are:
We focus on what matters most
We treat others how we would like to be treated
We are passionate and creative in our work
We do what we say we are going to do
We are one team and we are best when we work together


Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust )

KEY WORKING RELATIONSHIPS


To be the first point of contact for electronic rostering system users, working with employees to resolve system problems and ensure that the users of the systems are able to use them efficiently and effectively, appropriate to their levels of permission.


KEY RESULT AREAS

  • To ensure the Helpdesk is fully functional and manned during opening hours
  • Monday to Friday.
  • To manage telephone calls into the Helpdesk promptly and efficiently, answering in a courteous and professional manner dealing with them promptly. To promote a positive and high standard of customer service, greeting staff and visitors in a professional and courteous manner.
  • To identify system or user issues and provide a resolution. To establish and maintain effective working systems to aid the prioritising of requests to ensure actions/communications are completed on time. To undertake all work in a highly sensitive and confidential manner.
  • To communicate effectively your systems knowledge to a wide range of users with varying levels of knowledge and experience.
  • To be responsible for accurately logging and recording employee requests.
  • To analyse call logs to identify trends and themes. Maintain and contribute to the Electronic Rostering Teams filing and record system to ensure that all records are kept accurately, legibly and in a timely manner both manual and computer based for all correspondence, documents and policies relating to Electronic Rostering.
  • To be responsible for the collection, management and input of annual leave entitlements from each rostered team each year.
  • To make accurate adjustments to employee data recorded in the system, personal and contractual data.
  • To support the Temporary Staffing Team to resolve Bank and Agency staff booking and payment requests for resolution
  • To contribute to the update and review standard operating procedures for the Electronic Rostering Team as appropriate to ensure arrangements are in place to meet key team objectives, deadlines and Trust procedures are met.
  • To coordinate the logistics to ensure all resources are orga

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