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ICT Operations Proactive Engineer
3 months ago
Peaple Talent has partnered with an organisation that is hiring for a Senior IT support engineer.
The IT support specialists need to be multi-disciplined experts who can manage problems and respond to challenges while taking day-to-day responsibility for actively managing our growing infrastructure to protect SLAs and maintain system integrity.
While this role is operational and involves working with key internal and external stakeholders, there are opportunities for project work, and implementing next-generation systems.
Provide technical support, responding to incidents and service requests raised with the IT Service Desk.Stand in for the IT Operations Manager when unavailable.
Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with customers.
Support and administer Microsoft Office 365 products and packages.Responsible for the configuration and administration of various applications and systems.
Help manage, control, and record change when requests are made, and projects are delivered.
Communicate any SLA risk items to the IT Operations Team to ensure that timely support is maintained across the operation.
Manage software licensing.Keep the IT Service Desk knowledgebase articles up to date to provide support and advice to teams, inclusive of updates and the creation of new articles.
Maintain system security and appropriately raise issues or risks when identified.Provide diverse IT support that is hands-on/face-to-face across the site.
All aspects of Windows desktop and application support, demonstrating strong technical and analytical skills.
Good knowledge of the OSI model and basic network troubleshooting.
Administering Microsoft Active Directory, Security Centre, Office 365, and Endpoint Manager.
Build and deployment of end-user computing.
Proficient in the use of IT Helpdesk software.
Experience of working within Cyber Security best practices.
Proficient in the use of Microsoft Office Suite.
Experience working with the ITIL best practice framework.
Experience with Microsoft licensing.
