![Activate Group Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
1 week ago
Job title:
Customer Service Advisor
Department:
Sopp&Sopp
Location:
Peterborough or Halifax
Hours: 37.5hrs/week
Fixed Term Contract:
Up to 12 months maternity cover
Salary:
starting £23,400
We're looking for a Customer Service Advisor to be part of our success story.
Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
Great career development opportunities - grow with us.
About the role
To manage vehicle claims from a range of customers, ensuring all our clients and customers receive a professional service and that all internal and external Service Level Agreements (SLAs) are met or exceeded
Key responsibilities
- Making and receiving outbound calls to and from customers, clients, 3rd parties and repairers
- Manage queries end to end from first contact to resolution, only escalating where necessary
- Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
- Manage own workload, prioritising each day and ensuring all tasks are complete
- Provide accurate updates to team managers and customers as required
- Ensure that all SLA's are met and exceeded
Skills and experience
- Excellent customer service skills
- Ability to handle a high volume of calls daily
- Excellent written and verbal communication skills
- Able to manage own time and workload
- Experience of working in a target driven environment desirable
- Experience within the insurance and claims industry desirable
Benefits
- Quarterly bonus
- 33 days holiday (including bank holidays)
- Personal health cash plan claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Amazing Christmas & Summer parties
- Free breakfasts and fruit
- Birthday surprise for everybody
What you can expect from us
At Activate Group, looking after team members is a major priority.
Whether you're at our smart Halifax or Peterborough offices or working from home, we'll make sure you have all the support you need to succeed.
From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.
A bit about us
Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
They define who we are, and how we work with team members, customers and suppliers:
Purpose:
Make someone's bad day better
Values:
- Make it happen
- Be accountable. Take the initiative, work fast, and do a great job.
Strive for better
- Be bold. Challenge the norm make small improvements often.
Win together
- Be a teamplayer. Win together, learn together, respect each other.
-
Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Lisa Wright Recruitment Full timeLisa Wright Recruitment are currently recruiting for a Customer Service Advisor to work for a company based in Peterborough, Cambridgeshire.The company are renowned in their field and pride themselves on providing a high level of service to their customers.This would be a great opportunity for someone who is looking to transfer their retail or hospitality...
-
Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Infinity Recruitment Consultancy Limited Full timeAre you seeking a Monday to Friday Customer Service role? Do you have customer facing experience in a retail setting or similar or do you have telephone based customer service experience? Our successful client, with offices based in Huntingdon, is seeking a Customer Service Advisor to join them on a permanent full time basis working 8am - 4.15pm /...
-
Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Adecco Full timeAdecco are looking for a customer service advisor to join a fast-growing utilities company in Peterborough City Centre. This role is suitable for someone with excellent customer service skills who is comfortable speaking to customers over the phone.This job role includes two shift patterns: 9am to 5:30pm and 12pm to 8:30pm. You will be required to work both...
-
Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Accent Group Full timeCustomer Service Advisor At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to help our customers with their repairs and maintenance queries? We're looking for Customer Service Advisors to join our Repairs team in Peterborough . About the role and person: Flexible working...
-
Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Activate Group Limited Full timeBasic starting salary of £20,500.00, with a guaranteed further £500 uplift after probationRole:Customer Service AdvisorLocation: Hampton, PeterboroughStart Dates: 24th April 2023Shift Patterns:Monday to Friday and 4 on 4 off shifts availableJoin our friendly, fast-paced contact centre and help us deliver outstanding service.In return, we'll offer you a...
-
Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Activate Group Limited Full timeBasic starting salary of £21,255, increasing to £22,000 after completing probation + quarterly bonus of £300Role:Customer Service AdvisorLocation: Hampton, PeterboroughStart Dates: 3rd July 2023 & 31st July 2023Shift Patterns:Monday to Friday, 4 on 4 off shifts available 7am-7pm, 9am-9pm & 11am-11pmJoin our friendly, fast-paced contact centre and help us...
-
Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Adecco Full timeWe are looking for customer service advisors to join an inclusive, creative and unique company based in Oundle near Peterborough. This role is suitable for a friendly individual who is comfortable speaking to customers on the phone and has a knack for maximisingsales opportunities when taking orders.You will be responsible for taking calls from customers and...
-
Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Reed Business Support Full timeReed are recruiting for our highly reputable company based in Peterborough for a Customer Service Advisor for an immediate start**- Competitive salary £££ Monday Friday 9AM 530PM Office based role Peterborough City Centre**: Having worked in a Customer Service/Admin environment is essential**Role:**: Taking inbound calls Admin duties Building...
-
Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom The New Homes Group Full timeJob Title:Customer Service Advisor**Basis:Full time Permanent Employed Role.Location:Office Based in Peterborough.Target: Minimum of 12 Months experience in telephone-based customer service or sales environment.Rewards: Starting salary of 20,500 with incremental increases in line with role progression. Performance related bonuses. OTE 25,000.Working Hours:...
-
Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Vast Visibility Ltd Full timeCustomer Service AdvisorUK, PeterboroughVast Visibility is a multi-channel motor insurance comparison technology company with expertise in lots of different areas. We specialise in building price comparison journeys for our well-known white label partners and helping these brands to optimise their buying platforms and provide bespoke data solutions. We are...
-
Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Addison Lee Full timeStarting salary up to £20,260 including shift allowance Superb development opportunities under our 'Great Place to Grow' scheme **Hybrid & Remote Working Available You must complete a 3 month probation in our Peterborough office**Location: Hampton, PeterboroughRole: 'At Your Service' Customer Service AdvisorShifts: Various shifts available (40 hrs)6am-10am...
-
Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Savills Full timeRole OverviewWe have an exciting opportunity for an experienced Customer Service Advisor to join The Hub Property Services team.The job purpose is to answer inbound telephone calls from residential tenants, reporting repairs and estate related matters; to plan, instruct and administer property compliance servicing, certification and remedial works for...
-
Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Red House Recruitment Ltd Full timeOur client, a FranchisedDealership in the Peterborougharea has a fantastic opportunity for a Service Advisor / Service Consultant to join their team.Basic Salary:£26,000, with realistic earnings of £32,000**, further benefits to be discussed during interview.Experience required:Service Advisor experience in an automotive environment required. A full UK...
-
Senior Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Saint-Gobain Full timeHave you got previous SALES experience with B2B Sales?Do you enjoy delivering a first-class customer service experience?Are you buzzed by people's interactions and hitting the targets?Do you want to build a long-term career with a top employer who can support your desire to learn and progress?Jewson in Peterborough are recruiting now for a Senior Customer...
-
Senior Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Jewson Full timeThe RoleHave you got previous SALES experience with B2B Sales?Do you enjoy delivering a first-class customer service experience?Are you buzzed by people's interactions and hitting the targets?Do you want to build a long-term career with a top employer who can support your desire to learn and progress?Jewson in Peterborough are recruiting now for office-based...
-
Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Activate Group Limited Full timeJob title:Customer Service Advisor**Department: Sopp+SoppLocation: PeterboroughShifts Available: 4 on 4 off 9am - 9pm, 10am - 10pm & Standard 37.5 hours per week, to include a Sunday (with weekday off in lieu and Saturday off)**Salary: Starting £23,400You must be available on the following date to attend an assessment centre day at our officeTuesday 11th...
-
Customer Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom The Lettings Hub Full timeCustomer Service Advisor (Moving Mentor)Responsible to: People & Performance ManagerLocation of work: Home based working but training in Lynchwood Business Park, Peterborough. Training for first 3-5 days will be full time and in the Office.Hours: Part - time (25 hours per week) 9.30am-2.30pm. All year not just term time.Salary: Starting Salary is £13,560 +...
-
Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom Command Full timeService Advisor - Fast Moving Car Dealership - NO UP SELLING TO BE DONE or TARGETS to Hit Basic salary £28,000 (& No Bonus's to TRY and hit) Prime Location Great Brands No Weekend WorkingOur client is a part of an independent dealership group who represents many reputable Brands in the world. Our client is seeking a Service Advisor from a motor trade...
-
Temporary Service Advisor
1 week ago
Peterborough, Peterborough, United Kingdom KPI People Full timeTemporary Service Advisor - Peterborough -£14 - £15 Per Hour -Weekly Pay -No Saturdays -Flexible Contract Length -Our client, a prestige brand car dealership in Peterborough have the requirement for an experience Temporary Service Advisor to join them on an immediate start contract.As a Temporary Service Advisor your duties will include:Meet and Greet...
-
Customer Service Advisor
4 days ago
Peterborough, Peterborough, United Kingdom IKEA Full timeWe are looking to welcome full-time Customer Service Advisors in our Peterborough Customer Support Centre. At IKEA it is so much more than a job.IKEA is not like other companies and we don't want to be. We want to be a force for positive change and believe in empowering people. We are informal, straightforward, and work in a simple and down to earth way....