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Public Liaison Officer

3 months ago

Preston, Lancashire, United Kingdom Eric Wright Group Limited Full time
The Eric Wright Group has a fantastic history.

From our beginnings in construction to an award winning group of companies, our reputation is built on our Chairman's founding principles of a company that must be profitable, ethical and farsighted, as a result we have people, community and social value at our heart.

As a multi award-winning leader in the UK civil engineering industry, Eric Wright Civil Engineering demonstrates a culture of excellence in the highways, structures, clean and waste water, energy, waste and industrial infrastructure sectors and that ensures long term relationships with our partners and clients.

This is an exciting time for Eric Wright Civil Engineering.

If social value and profit for a purpose is important to you, as well as working as part of a wider Group with an experienced and supportive team then this is the role for you

The role
We have a fantastic opportunity for a
Public Liaison Officer to join our Civil Engineering team.

You will provide a central point of contact to local communities whilst undertaking engagement work comprising of engagement activities, meetings, events and consultations, to establish, build and maintain relationships with local residents, businesses, community and stakeholders groups.

The Public Liaison Officer will be an operation lead for specific work areas to ensure that communities are engaged in Eric Wright Civil Engineering area plans and ensure that project risk is mitigated from within the community.


We have an exceptional pipeline with recent projects consisting of road schemes, bridge works, public realm, reservoirs and general civil engineering schemes based predominantly in the North West with a value from £1m to £10m.


This role will be based out of our Preston head office with regular travel to sites around the North West as and when required.


Your key responsibilities will be to:

  • Establish, build, and maintain positive relationships with all stakeholder groups, therefore the PLO will be based within their designated local area for approx. 3-4 days a week as required.
  • Respond to stakeholder complaints and enquiries, and resolve within set timescales.
  • Manage day to day community engagement activities for specific work areas.
  • Attend regular public events acting as a representative of EWCE.
  • Seek ways to mitigate community harm and maximise community benefit.

What you'll be doing:

  • Identifying, making initial contact and maintaining ongoing engagement with local business/community directly affected by the works.
  • Maintaining regular contact with targeted stakeholders, including community leaders, those who are most inconvenienced by the works.
  • Acting as the primary point of contact for all residents, businesses and other local stakeholders and resolving their enquiries about construction.
  • Communication could be any verbal or written enquiries from MPs, local councillors, resident association members, councils ect

About You
Aligned to our ethos and values, you will be an integral part of our operations team who is passionate about Civil Engineering;

Ideally you'll have:

  • Experience in the same or similar client/customer service facing role within Construction or Civil Engineering.
  • Excellent communication skills with wellhoned negotiation skills and the ability to deal with situations with tact and diplomacy.
  • Demonstrable ability to form strong and longlasting working relationships.
  • Able to relate and communicate with a broad range of people.
  • Able to involve yourself in the community and ensure a favourable outcome for all.
  • Highly organised.
  • The ability to make relationships with people at all levels with a personable approach.
  • Ability to deal with confrontation in a positive way.
  • Excellent IT and presentation skills

In return we offer

Competitive Salary

Company Car/Car Allowance Scheme:

- car allowance or equivalent for company car, we are working towards 100% hybrid / electric vehicles

Enhanced annual leave starting at 26 Days + bank holidays rising with service

Learning and development - we offer a range of learning opportunities to develop talent at all levels within our business focussing on technical competence, upskilling, compliance and governance and career development.

Pension — 6.5% employer contribution of your salary into your pension to help you save for the future

BUPA:

- optional scheme and can include your family to the scheme (50% contribution)

Company sick pay scheme - Up to 20 days full pay in a rolling 12 month period

Group Income Protection - 50% of your salary covered for 3 years for long term illness

Enhanced Paid Family Leave - maternity, paternity, adoption, fertility, compassion, bereavement, crisis, emergency dependants, and much more

Hybrid working - manage your own diary, working in the office, at home or out with clients

Onsite Nursery - Our Sceptre Nursery is discounted f