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Supervisor - Voids

Location:
Feltham

About the Job
Reporting to a Service Manager as a Supervisor, you will provide a high quality, customer and quality focused service through the supervision of a team of skilled trade operatives delivering a range of contracted services for and behalf the London Borough of Hounslow

You will oversee and supervise trade operatives and offer guidance where necessary to support those in the field and in supervisory/managerial positions.

You will be part of a team of supervisors that delivers exceptional performance through a team of engaged and high performing employees.

Key Responsibilities include:

• Effectively supervise a team of skilled trade operatives offering support and guidance where needed, ensuring work activity is completed on time.
• To ensure a high standard of work is always carried out by the inhouse team and external contractors through regular site visits.
• Conduct regular one to one meetings with operatives to discuss performance, development, share feedback and checkin on wellbeing.
• Manage any performance conduct or absence issues
• Identify opportunities to enhance operational performance and customer excellence through continuous improvement of processes, procedures and systems.
• To work with other areas within the business and effectively allocate and schedule labour where it is most needed.
• Ensure accurate and timely completion of all paperwork/electronic updates including timesheets within agreed timescales.
• To implement and work within a CDM controlled/monitored site.

About you

• Experience in a supervisory or management role within a facilities, building service es or repairs or equivalent industry
• Ideally have a trade qualification and have relevant hands on experience
• Working knowledge of statutory legislation with regards to health & safety and to understand the need to follow rigorous risk assessment and method statement procedures.
• Previous experience of working in a Social Housing Repairs environment is desirable.
• Good level of numeracy, literacy, written, oral and communication skills
• Experience of working within a customer facing role, delivering a outstanding customer experience

In return Lampton Services will offer you

• Competitive salary
• Generous holiday allowance
• Free Gym Membership
• Lampton Rewards discounts and offers from top brands and services
• Enhanced Maternity and Paternity leave
• Pension Scheme
• Refer a Friend Scheme
• Staff wellbeing services
• Flu Jabs
• Eye care vouchers and support towards glasses
• Cycle to work scheme
• Electric Car salary sacrifice scheme

About Lampton Group

The Lampton Group of companies was established by the London Borough of Hounslow in 2012 in order to fulfil two main objectives: to deliver social value services on a local level and to be commercial, fostering an entrepreneurial spirit and promoting growth.

The Group has a social heart with a commercial head and delivers outstanding services across the Borough of Hounslow.

We are made up of four distinct business areas
:
Group, Services, Leisure and Homes.

Underpinning everything we do are our
CORE values
:Customer First.
One Team.
Respectful.
Energised.**Diversity, equity and inclusion are at the heart of what we value as an organisation.

Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.

Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

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