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Sales Support Co-ordinator
2 weeks ago
Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.
Base location:
Reading (or Havant) with the option of hybrid working 1 or 2 days per week
Salary:
£28k to £35k dep on experience + performance related bonus + a range of other benefits to support your family, finances, and wellbeing.
Working Pattern:
Permanent Full time with the option of hybrid working.
What is the role?- Assist with building sales baskets in Cerillion and completion of jobs steps.- Working with and supporting the sales community to ensure information is captured in an efficient manner in order to process clean orders.- Communicating order status and progress updates with customers.- Order reconciliation owner for commissions calculations.- Measurement and tracking of team SLA's and overall performance metrics.- Novation's controller.- ROTA management ensuring all areas of sales support are covered and upwards communication.
A good working telecoms knowledge and understanding of connectivity products such as Ethernet, Optical, PSTN, Direct Internet, ISDN and SIP would be a real advantage, as will ordering and managing the delivery of Ethernet and optical services from telecoms service providers.
Proactive and self-motivated, you possess a strong customer service ethic and can drive projects to successful completion. A technical aptitude and good problem-solving skills are essential, as is the ability manage deadlines and customer expectations.
That means you will need good report writing and verbal communication skills, as well as being able to build good and effective working relationships at all levels, both with internal and external stakeholders.
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