IT Support Technician

2 weeks ago

Wolverhampton, Wolverhampton, United Kingdom GSF Car Parts Full time

About The Role

As an IT Support Technician within GSF Car Parts, you will support MAM Autopart systems to affirm continuity of business requirements as the escalation point from 1st line for instances involving but not limited to application systems, which require more technical knowledge and experience to maintain completion within SLA's.

Main duties include: Acting as the main point of contact for resolving helpdesk tickets linked with errors/project work/ user processes with the MAM autopart systems
Deputise for Commercial Systems Controller to ensure that the company Commercial System, as well as other supported and legacy systems are kept running for all departments to operate.
Providing onsite and remote support across the business
Prioritising and dealing with any issues that require urgent attention
Performing IT troubleshooting to ascertain faults and implement fixes.
Carrying out daily checks on autopart servers to monitor critical business processes including but not limited to sales, orders, reports and ledger information.
Maintenance of automated services associated with the commercial system, assist in the scheduling of Company Dayend and Month End Routines and the generation and transmission of EDI files across all instances of Autopart that are managed internally.
Review monitoring alerts to identify any issues that require action or escalating to incidents
Provide assistance with system upgrades as and when needed.
Involvement in project work such as the migration of acquired companies into single autopart
Providing out of hours assistance to support projects and major incidents.
Act as an escalation path for issues and be expected to take ownership and responsibility through to resolution.
Liaising with 3rd parties for specialist MAM development.
Control and set up the software version and internal/ external functionality available in numerous test environments
Creating and maintaining documentation and reports as required Technical support required with: SQL
MAM Software systems and interfaced applications
Data Comms Experience
Data Analysis
Excellent Microsoft application skills
GDPR
Uniselect/ GSF Group Governance practices Working hours:
hours per week, Monday – Friday

About You

The successful candidate will have proven experience within a first or second-line technical support focused support role, ideally within a fast-paced, multi-site organisation.
What you'll need to succeed: Confident, polite telephone manner
Excellent communicator
Excellent analytical and problem-solving skills
Good interpersonal skills
Have the ability to work quickly and under pressure
Able to deal efficiently and patiently with all queries
Have a commitment to improve technical knowledge
Impeccable attention to detail, passion for processes and systems
Excellent administration skills
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to communicate effectively with senior management
Highly self-motivated, flexible and self-directed
Database Design, Report creation/ amendment and Project Administration experience is desirable
System projects experience – testing, integration, development and upgrade would be helpful
An understanding of XML and Flatfile is advantageous What We Offer: days annual leave per annum, including bank holidays.
Online employee discount scheme including big discounts to local cinemas, theme park attractions, major retailers and much more
Healthcare cash plan
Death in service benefit
Company pension
Career Progression opportunities

About Us

GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over branches nationwide and a turnover exceeding £ million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 1. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.

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