Senior Service Advisor
1 week ago
Senior Service Advisor
Evans Halshaw Ford Coatbridge
Salary of £24,462 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services
Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.
As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience.
It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what's under the bonnet - we don't mind
As a Senior Service Advisor, it is essential that you hold a full UK drivers' licence.
What does the role of Senior Service Advisor involve?
- Providing estimates, booking and scheduling service/repair work
- Advise a recommended course of action and accurately invoice for work carried out
- Ensure customers are fully informed of all available extras, accessories and value products
- Be a main point of contact and offering support and guidance to customers and managing customer complaints
- Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
- Deputise for the Service Leader
What do you need to succeed as a Senior Service Advisor?
- Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
- Great organisation/admin skills and experience using computer systems
- Upselling experience as well as being comfortable in fastpaced environment
- Able to maintain customer service levels whilst meeting KPI's and deadlines
We offer fantastic development programmes for all team members who are committed and want to progress and fast track their career within an exciting and fast-paced industry.
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