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Client Services Executive

2 months ago

London, Greater London, United Kingdom KANTAR Full time
Media help partners understand the changing advertising landscape.

Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

Job Details

Kantar Media is a global leader in media research.

This includes audience measurement - reporting all viewing on all platforms, consumer profiling and targeting with TGI, and in-depth advertising intelligence.

Our versatility, scale, technology, and expertise enable our teams to understand the changing media landscape and drive growth for our clients.


Job Title:
Client Services Executive

Location:
London, Westgate, or Gray's Inn Road

Salary:
Competitive

Hybrid/Full time/Permanent

Role Description


The Client Services Executive (CSE) is responsible for ensuring that all clients are serviced in line with standards set out by their line manager and the Client Service Director.

The role is both responsive and proactive and the role-holder will take pride in meeting and exceeding client expectations. The CSE will take clear ownership of client issues from start to finish.


The CSE is also responsible for assisting the Head of Training and other team members with client training sessions which take place onsite at GIR, offsite at client premises and remotely via Teams.

Job Role Requirements

  • Handling incoming client queries
  • Troubleshooting user issues relating to Kantar platforms such as Choices Online
Addressing service failure and client issues

  • Communicating with the Client to understand and address reported issues, either through direct action or liaising with the relevant group or department
  • Ensuring that all reported issues are accurately logged, investigated, resolved and followed up with the client.
  • Taking full ownership of all issues from the point of reporting through to resolution
  • Escalating significant issues to their line manager of Client Service Director
Data release

  • Managing data release projects, checking data releases before delivery to clients to ensure there are no issues and ensuing the correct data is released in the expected format.
  • Ensuing subscriber lists are accurate and sending lists to third party partners.
Client training

  • Working with Head of Training to book attendees on training sessions
  • Updating training materials in line with recent case studies and in collaboration with Head of Training
Account management support

  • Data analysis on behalf of nonsubscribers ('pitch packs')
  • Maintaining an understanding of clients' contracted services and ensuring that records in Salesforce and elsewhere are accurate and kept up to date.
  • Creating presentations for the account management team to take to clients/prospects.
  • Raising Purchase Orders (POs)
Role Requirements

  • Strong communication skills, both verbally and in written English, (additional languages are desirable but not essential)
  • Strong numeracy skills
  • Strong teamwork ethic
  • Excellent attention to detail


At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles.

Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.


We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Privacy and Legal Statement

Country

United Kingdom

Why join Kantar?

We pride ourselves on understanding people, and what makes us think and act the way we do.