Team Member

2 weeks ago


Harlow, Essex, United Kingdom The Panic Room Full time
Looking for a new adventure in the world of work?

The Panic Room Harlow is hiring.

We have multiple positions available part time with the potential for full time hours due to the opening of new rooms and experiences.


Who are we?
The Panic Room Harlow is one of Essex's first escape rooms, as well as one of the largest Started in 2016 by husband and wife team Alex & Monique, the Panic Room has grown by leaps and bounds and is constantly looking to push the envelope even further

So what is it that a Team Member does?


As a team member at The Panic Room Harlow, YOU are there to help our customers succeed and have a great time From a warm and enthusiastic welcome, keen observation and attentive clueing, to recommending them their next adventure, you make the difference for our customer's experience.


Your main duties and responsibilities include the setting up and resetting of the game experience and ensuring the room and common areas are always presented to high standard.

You will greet and engage with customers, lead them to their experience, and observe them as they play their room, giving clues to help them advance.

Once the customer has finished playing, you will escort them back, offering recommendations of what games they may like to play next based on their preferences and book them in if they're ready to do so.

Once the final goodbyes have been said, you will reset and clean the room, perform small upkeep, then start all over again

The successful applicants will have these qualities:

  • Great Customer service skills
  • Punctual and able to work to a schedule
  • Outgoing and cheerful personality
  • Able to work as a team with fellow Gamemasters
  • Keen eye for detail
  • Passionate about escape rooms and live experiences
  • Flexible
  • Good Communication Skills

Experience in the following is preferred, but not required:

  • Customer Service
  • Sales
  • Front of House

Due to the nature of our live business, evening and weekend availability is a must. Hours may include

  • Thursday: 12pm to 10:30pm
  • Friday: 12pm to 10.30pm
  • Saturday: 9.30pm to 10.30pm
  • Sunday: 9.30pm to 10.30pm
For those looking for full time hours, we are able to offer some weekday hours between Monday to Wednesday.

Work remotely

  • No

Job Types:
Part-time, Permanent

Salary:
£9.50-£10.50 per hour

Benefits:

  • Company events
  • Employee discount
  • Health & wellbeing programme
  • Store discount

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend availability
  • Weekends only

COVID-19 considerations:
Frequent sanitisation of experiences and common areas as well as full ventilation systems ensuring regular air changes.

Work Location:
In person

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