Application Support Analyst

1 week ago


Slough, Slough, United Kingdom Rainford Berry Ltd Full time

Principle Accountabilities of the Application Support Analyst - Finance

  • Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA) and Operating Level Agreement (OLA) time frames, meeting or exceeding customer's requirements and expectations.
  • Incidents and Service Requests are managed effectively; ensuring information is captured in the Call Management System for future reference and analysis, in line with ITIL principles.
  • Take ownership of incoming customer support requests pertaining to COINS software and perform initial investigations and diagnosis through to incident resolution.
  • Troubleshoot customer software incidents and identify root causes of software problems.
  • Fix software configuration issues and test solutions prior to customers implementing them.
  • Provide ongoing customer contact throughout life cycle of logged request providing regular customer updates.
  • Make sound judgement of logged issues to enable quick and efficient resolution or reallocation of related software incidents and defects to other technical and development departments.
  • Perform Customer account management administration duties and to effectively manage Customer expectations regarding outstanding software incidents and Coins activities to reach a satisfactory resolution.
  • Continuous maintenance of COINS Product knowledge and business awareness.
  • Work with the Account Manager and Service Delivery Manager on customer requests taking ownership of the requests.

Desirable Skills and Qualifications of the Application Support Analyst - Finance

  • Strong Numerical skills or working towards an accounting qualification like AAT, CIMA or ACCA
  • ITIL practical experience or to hold ITIL foundation certification.
  • Knowledge and experience of Web services and SQL will prove beneficial.
  • A firm IT related background and Construction Industry knowledge in House Building & Property Development is desired for this position.
  • Understanding of UNIX and Windows operating platforms coupled with web interface experience and skills will prove invaluable.

Location:
Remote/Hybrid (Main offices in Berkshire)

Salary:
Competitive Salary plus benefits

Start:

ASAP

Status:
Permanent, Full Time

Ref:
IB221202

  • Slough, Slough, United Kingdom Rainford Berry Ltd Full time

    Duties and Responsibility Provide accurate incident resolution and service request management, within established SLA and OLA time frames, meeting or exceeding customer's requirements and expectations. Incidents and service requests are managed effectively; ensuring information is captured in the Call Management System for future reference and analysis, in...

  • QA Analyst

    1 week ago


    Slough, Slough, United Kingdom LHH Recruitment Solutions Full time

    QA Analyst - Remote - upto £60kNote: The client is looking for a Senior QA Analyst with experience developing automated tests.I am currently working with a leading FX firm, who in the past year have helped over 200 million people access currency information and over 300,000 people send money. You will be working on Applications that provide a range of...

  • Senior QA Analyst

    1 week ago


    Slough, Slough, United Kingdom LHH Recruitment Solutions Full time

    QA Analyst - upto £60kNote: The client is looking for a Senior QA Analyst with experience developing automated tests.I am currently working with a leading FX firm, who in the past year have helped over 200 million people access currency information and over 300,000 people send money. You will be working on Applications that provide a range of currency...

  • IT Business Analyst

    1 week ago


    Slough, Slough, United Kingdom S4 Personnel Ltd Full time

    Ref: 3858 Job Title: IT Business Analyst Hourly Pay: £ £40000 Location: Slough Out prestigious client based in Slough are looking for a IT Business Analyst who will provide support to define and deliver IT and business processes across the organisation aligned as necessary to project requirements.Lead interviews, workshops, and meetings to understand...


  • Slough, Slough, United Kingdom Atcore Technology Full time

    ATCORE is the leading international supplier of technology solutions specialising in software and services for the leisure travel sector. With our market-leading reservation and distribution platform, we empower travel businesses to meet the needs of travellers through our suite of bespoke solutions - tailored to our clients' needs.We have an exciting...

  • Sales Analyst

    1 week ago


    Slough, Slough, United Kingdom Trinityrec Full time

    2 weeks ago Be among the first 25 applicants Trinity Resource Solutions provided pay range This range is provided by Trinity Resource Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Trinity Resource Solutions Are you looking to join an...

  • Fp&a Analyst

    1 week ago


    Slough, Slough, United Kingdom Wade Macdonald Full time

    FP&A Analyst - Slough (Hybrid) - £ £ BonusOur Client:A leader in their field, our exciting client is recruiting within FP&A as the previous incumbent has just been promoted. This role will suit a progressive, analytical professional who has ideally qualified in a Big 4 practice.The Role:The FP&A Analyst will produce, analyse and use financial information...

  • Group Fp&a Analyst

    1 week ago


    Slough, Slough, United Kingdom eFinancialCareers Full time

    Group FP&A Analyst | Slough (Hybrid) | FTSE 50 Technology Business | £55-60,000 + bonus and benefitsA world leading technology business is looking for a Group FP&A Analyst. Reporting to the Group Manager of FP&A Planning, the Group FP&A Analyst will support the global CFO and global Controller on all financial planning activities and partner with localFP&A...

  • Credit Risk Analyst

    1 week ago


    Slough, Slough, United Kingdom Page Personnel Finance Full time

    This is a temporary Credit Risk Analyst role working for a large organisation in Slough. This Credit Risk Analyst role requires previous underwriting experience.Client DetailsThis Credit Risk Analyst role will be working for a growing FMCG business in Slough.DescriptionThis temporary Credit Risk Analyst position, will involve the following...


  • Slough, Slough, United Kingdom Trinityrec Full time

    1 week ago Be among the first 25 applicants Our client is looking for a passionate and driven Senior Analyst help to analyse and interpret large datasets from varying sources to uncover valuable insights and trends related to customer behavior, sales, and marketing campaigns. You will collaborate with other teams and stakeholders to understand and...

  • Insurance Analyst

    1 week ago


    Slough, Slough, United Kingdom Reckitt Benckiser LLC Full time

    Press Tab to Move to Skip to Content Link Group Insurance Analyst (Hybrid) Home to the world's best loved and trusted hygiene, health, and nutrition brands. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. About Finance Our Finance team is not just another department; From...


  • Slough, Slough, United Kingdom Damia Group Full time £60,000 - £70,000

    Job Description **Lead Systems Analyst – IT Treasury - Slough (hybrid) - £60-70K + benefits** We are looking for a Lead Systems Analyst to join a Fortune 500 manufacturer, within their IT Treasury division. You will be responsible for designing enhancements and new business applications/ information systems, ensuring that business needs are translated...


  • Slough, Slough, United Kingdom Reckitt Benckiser LLC Full time

    Press Tab to Move to Skip to Content Link Senior Finance Analyst, Corporate Accounting Home to the world's best loved and trusted hygiene, health, and nutrition brands. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Finance Our Finance team is not just another department; From...

  • Sales Analyst

    1 week ago


    Slough, Slough, United Kingdom Trinity Resource Solutions Full time

    Job DescriptionAre you looking to join an exciting and growing Entertainment organisation with amazing benefits and culture? If you're a Sales Analyst with the skills below or know someone who is - then please applyWorking for the Market leader in entertainment analysing Sales and Presenting them to the wider business. Our client is looking for a passionate...


  • Slough, Slough, United Kingdom Damia Group Full time

    **Lead Systems Analyst – IT Treasury - Slough (hybrid) - £60-70K + benefits**Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.We are looking for a Lead Systems Analyst to join a Fortune 500 manufacturer, within their IT Treasury division. You will be...


  • Slough, Slough, United Kingdom 83DATA Full time

    IT Analyst (Graduate) Berkshire, England (Hybrid) 83DATA are partnered with global manufacturing company who run an exceptional graduate program that is an integrated process for accelerating the development of our future leaders. It is geared toward recent graduates with Information Technology internship experience and a relevant business degree who have a...

  • IT Graduate Analyst

    1 month ago


    Slough, Slough, United Kingdom 83Zero Ltd Full time

    IT Analyst (Graduate)Berkshire, England (Hybrid)Upto 31,500 per annum83DATA are partnered with global manufacturing comany who run an exceptional graduate program that is an integrated process for accelerating the development of our future leaders. It is geared toward recent graduates with Information Technology internship experience and a relevant business...

  • IT Graduate Analyst

    4 weeks ago


    Slough, Slough, United Kingdom 83Zero Ltd Full time

    IT Analyst (Graduate)Berkshire, England (Hybrid)Upto 31,500 per annum83DATA are partnered with global manufacturing comany who run an exceptional graduate program that is an integrated process for accelerating the development of our future leaders. It is geared toward recent graduates with Information Technology internship experience and a relevant business...


  • Slough, Slough, United Kingdom 83DATA Full time

    IT Analyst (Graduate)nBerkshire, England (Hybrid)nUpto £31,500 per annum83DATA are partnered with global manufacturing company who run an exceptional graduate program that is an integrated process for accelerating the development of our future leaders. It is geared toward recent graduates with Information Technology internship experience and a relevant...


  • Slough, Slough, United Kingdom Pertemps SSDC - DDT Full time

    Talent Mobility AnalystJob SummaryThis role will act as the co-ordination point for talent mobility international moves. You will ensure that the individual move adheres to company policy and procedures and regulatory compliance - i.e., tax and immigration laws. This will include dealing withmove package documentation, payroll setup, governance and...