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Welcome & Service Assistant

3 months ago

Wisbech, Cambridgeshire, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.


Hours:15 hours per week

Duration:
Fixed term contract until 28-Feb-2025


What it's like to work here:Reoprting to the Visitor Experience Officer, you'll be working with our Welcome Host and Tour Volunteer teams, along with the property staff team.

You'll be joining a small team with lots of Volunteer support for the house, garden and tearoom. As a Welcome & Service Assistant, you'll be supporting Duty Managers as well as supporting programming and events.

Peckover House is a secret gem, an oasis hidden away in an urban environment. A classic Georgian merchant's town house, it was lived in by the Peckover family for 150 years.


The gardens themselves are outstanding - 0.8 hectares (2 acres) of sensory delight, complete with orangery, summer-houses, croquet lawn and rose garden with a variety of species of rose.

To find out more about our property, visit our website - Peckover House and Garden | Cambridgeshire | National Trust

What you'll be doing:

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.

Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key.

Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.


You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you, if this sounds like you:

  • Ability to work in a team
  • flexible and adaptable
  • Well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • An understanding of the importance of great service
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (15 hrs pw to 28/02/25)