Technical Product Specialist

2 weeks ago


Hoddesdon, Hertfordshire, United Kingdom Allendale Group Ltd Full time

About Allendale Group:


The Allendale Group is a UK based manufacturer and retailer of technical equipment and industry supplies, shipping thousands of products to customers around the globe.


We are seeking a highly skilled and motivated individual with a good mechanical aptitude to join our team as a Technical Product Specialist.

In this role, you will be responsible for ensuring that all technical support enquiries are handled promptly and effectively.

You will act as a technical expert and provide guidance to the customer service team members and customers, ensuring high-quality service delivery.


Front-line responsibilities:

  • Act as the first point of contact for complex technical issues, providing expert guidance to both customers and team members.
  • Ensure that communication of technical information is tailored to the customer and provide clear and concise guidance.
  • Understand the customer and their requirements; tailor solutions to fit their requirements.
  • Collaborate with cross-functional teams to facilitate the resolution of challenging customer issues and improve product functionality.

Internal process responsibilities:

  • Providing training, guidance, and mentorship to enhance the customer services team technical expertise.
  • Create, develop and maintain appropriate documentation, including FAQs, forms, knowledge base articles, and troubleshooting guides.
  • Analyse customer feedback and data to identify trends, common issues, and potential areas for improvement. Ensure that the customer service team is up-skilled in how to resolve common issues and that knowledge hubs are kept updated.
  • Stay up to date with industry trends and technologies, constantly expanding technical knowledge to support the team and address customer concerns effectively.
  • Responsible for completing supplier compliance forms and provision of technical data.

Other

  • To undertake any reasonable additional tasks or duties, as asked of you, from time to time.
  • Ensure that you understand and are familiar with your responsibilities and duties as contained in the Company's Health & Safety Procedures.

Requirements:

  • Proven experience working in a customer service or technical support role.
  • Strong technical background with excellent troubleshooting and problemsolving skills.
  • Exceptional communication skills, both verbal and written, with a strong ability to convey complex technical concepts in a clear and concise manner.
  • Ability to handle and resolve customer complaints and difficult situations with professionalism and empathy.
  • Experience in managing multiple priorities and highvolume workloads in a fastpaced environment.
  • Proficiency in using customer service and technical support software/tools.

Salary:
£35,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • Onsite parking
  • Referral programme

Schedule:

  • Monday to Friday

Education:

  • A-Level or equivalent (preferred)

Licence/Certification:

  • Driving Licence (required)

Ability to Commute:

  • Hoddesdon (required)

Ability to Relocate:

  • Hoddesdon: Relocate before starting work (required)

Work Location:
In person

  • Hoddesdon, Hertfordshire, United Kingdom Peter Knight Recruitment Ltd Full time

    Google Advert PPC Sales Specialist Base £35k (OTE 60k) My client is a Google approved supplier of services to the e-commerce industry. This is a fantastic opportunity for an experienced Google Ads specialist to join this team during forecasted growth in 2024. They are looking to grow this service to clients by offering a free lifelong viewing of Google Ads,...


  • Hoddesdon, Hertfordshire, United Kingdom Peter Knight Recruitment Full time £25,000 - £29,000

    Technical Sales Adviser GBP25k - GBP29k base (OTE circa GBP40k) My client is a Google approved supplier of services to the e-commerce industry. This is a fantastic opportunity to join this team right at the start of a period of rapid forecasted growth during 2024, building to a team of ten by the end of this year, selling this proven product They are...

  • Product Engineer

    2 weeks ago


    Hoddesdon, Hertfordshire, United Kingdom ManpowerGroup Full time

    We are looking for a Design Engineer to join a global provider of subsea cables and umbilical systems. About the company: Our client is passionate about delivering high-quality, innovative products to the subsea industry. They specialize in diving, defence, seismic, and special applications. About the role: Collaborate with the team to interpret customer...

  • Product Engineer

    2 weeks ago


    Hoddesdon, Hertfordshire, United Kingdom ManpowerGroup Full time

    Job Description Design Engineer Permanent Are you passionate about engineering and eager to make an impact in the subsea industry? Our client, a global provider of subsea cables and umbilical systems, is seeking a talented Design Engineer to join their team. With a focus on diving, defence, seismic, and special applications, this role offers an exciting...

  • Production Supervisor

    2 weeks ago


    Hoddesdon, Hertfordshire, United Kingdom Smart 10 ltd Full time

    Job Title: Production SupervisorLocation: HoddesdonPay: £28k per year / PermanentHours: Monday – Friday 40 hour flexi time (choose your hours)Our client is looking for a Production Supervisor, your role will be preparing fresh batches of drinks, hands on, weighing, lifting and blending before filling the jars and packaging through a semi-automatic filling...


  • Hoddesdon, Hertfordshire, United Kingdom Pharmaron Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Introduction Senior Director - Drug Product Development Instilling a culture of on-time, on-budget success Pharmaron seeks a visionary Senior Director, Drug Product Development to lead our business and propel it to new heights. This strategic role...


  • Hoddesdon, Hertfordshire, United Kingdom Pharmaron Full time

    Senior Director - Drug Product Development Pharmaron seeks a visionary Senior Director, Drug Product Development to lead our business and propel it to new heights. This strategic role oversees departmental finances, team performance, and the creation of growth plans aligned with Pharmaron's ambitious goals. If you're a leader who thrives in fast-paced...


  • Hoddesdon, Hertfordshire, United Kingdom TRILOGIC RECRUITMENT LTD Full time

    Trilogic are excited to be representing a well known Precision engineering company in Hertfordshire. They are looking to hire a skilled CNC programmer/CNC Setter to operate and maintain their CNC equipment. As a CNC programmer, you will be responsible forreading and interpreting technical blueprints, inputting the design specifications, adjusting the machine...


  • Hoddesdon, Hertfordshire, United Kingdom Cityscape Recruitment Full time

    About the Company Formed in 1997, the company is a corporate member of the Royal Institute of British Architects (RIBA), and as required by law, is on the register of Architects administered by the Architects Registration Board (ARB). About the Role We are currently looking to recruit an experienced Senior / Architectural Technician to join our team. As a...


  • Hoddesdon, Hertfordshire, United Kingdom Response Personnel Full time

    Audit & Accounts Manager Competitive salary dependent on experience Hours: Monday to Friday: 09.00 - 17.00 Based on site, with occasional travel to clients' offices, Herts, Essex and sometimes London. Our client located in Hertfordshire are not just your average Chartered Accountancy firm. Founded over 100 years ago, offering top-notch services in...

  • Tax Audit Expert

    2 weeks ago


    Hoddesdon, Hertfordshire, United Kingdom Response Personnel Ltd Full time

    Qualified ATT Tax Advisor Competitive salary dependent on experience.Hours: Monday to Friday 09.Based on site, with occasional travel to clients' offices, Herts, Essex and sometimes London.Our client located in Hertfordshire are not just your average Chartered Accountancy firm. Founded over 100 years ago, offering top-notch services in accountancy, audit,...

  • Design Engineer

    2 weeks ago


    Hoddesdon, Hertfordshire, United Kingdom ManpowerGroup Full time

    Design EngineerCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.PermanentLocation: HoddesdonAre you passionate about engineering and eager to make an impact in the subsea industry? Our client, a global provider of subsea cables and umbilical systems, is seeking a talented Design...

  • Service Administrator

    2 weeks ago


    Hoddesdon, Hertfordshire, United Kingdom LGC Limited Full time

    Job PurposeThe Instrumentation Service Administrator is part of a high paced, high energy field service team that provides day-to-day administrative support in the effort to keep operations running effectively. This is done mainly by providing admin support to the service team.- Key Responsibilities Providing support to the service engineers when out on...

  • Facilities Assistant

    2 weeks ago


    Hoddesdon, Hertfordshire, United Kingdom KadTech Full time

    Facilities Assistant (6 months FTC - Could lead to a permanent position)£30K basic + Overtime + Excellent benefitsWe have an excellent opportunity for a Facilities Assistant to join a world leading organisation supplying specialist equipment to the service industryThis position is a 6 months Fixed Term Contract with potential to lead for a permanent...

  • ATT Tax Advisor

    4 weeks ago


    Hoddesdon, Hertfordshire, United Kingdom Response Personnel Full time

    Qualified ATT Tax Advisor Competitive salary dependent on experience. Hours: Monday to Friday Based on site, with occasional travel to clients' offices, Herts, Essex and sometimes London. Our client located in Hertfordshire are not just your average Chartered Accountancy firm. Founded over 100 years ago, offering top-notch services in accountancy, audit,...

  • ATT Tax Advisor

    4 weeks ago


    Hoddesdon, Hertfordshire, United Kingdom Response Personnel Ltd Full time

    Qualified ATT Tax Advisor Competitive salary dependent on experience.Hours: Monday to Friday Based on site, with occasional travel to clients' offices, Herts, Essex and sometimes London.Our client located in Hertfordshire are not just your average Chartered Accountancy firm. Founded over 100 years ago, offering top-notch services in accountancy, audit,...

  • ATT Tax Advisor

    4 weeks ago


    Hoddesdon, Hertfordshire, United Kingdom Response Personnel Full time

    Qualified ATT Tax Advisor Competitive salary dependent on experience. Hours: Monday to Friday 09.00 - 17.00 Based on site, with occasional travel to clients' offices, Herts, Essex and sometimes London. Our client located in Hertfordshire are not just your average Chartered Accountancy firm. Founded over 100 years ago, offering top-notch services in...

  • ATT Tax Advisor

    1 month ago


    Hoddesdon, Hertfordshire, United Kingdom Response Personnel Ltd Full time

    Qualified ATT Tax Advisor Competitive salary dependent on experience.Hours: Monday to Friday Based on site, with occasional travel to clients' offices, Herts, Essex and sometimes London.Our client located in Hertfordshire are not just your average Chartered Accountancy firm. Founded over 100 years ago, offering top-notch services in accountancy, audit,...

  • ATT Tax Advisor

    1 month ago


    Hoddesdon, Hertfordshire, United Kingdom Response Personnel Full time

    Qualified ATT Tax Advisor Competitive salary dependent on experience. Hours: Monday to Friday Based on site, with occasional travel to clients' offices, Herts, Essex and sometimes London. Our client located in Hertfordshire are not just your average Chartered Accountancy firm. Founded over 100 years ago, offering top-notch services in accountancy, audit,...

  • Supervisor

    2 weeks ago


    Hoddesdon, Hertfordshire, United Kingdom VolkerWessels Full time

    VolkerHighways is a market leader in the delivery of highways and street lighting term maintenance contracts. We build strong collaborative relationships with our clients to drive improvements and efficiency in all our activities.We have the capability to deliver major surfacing and public realm infrastructure projects. Our specialist in-house traffic...