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Mental Health Administrator
7 days ago
Job summary
Do you have excellent communication skills?
Are you emotionally resilient?
Do you want an administration role where you can make a real difference?
If you're looking to join a unique administration team, the Swindon Child and Adolescent Mental Health team, based in Swindon, and forming part of Oxford Health NHS Trust, are keen to hear from you.
We are dedicated to supporting Consultant Psychiatrists and other mental health staff who provide support to children and young people experiencing Mental Health issues. We are an extremely supportive team, and together, we all make a real difference in the community.
Main duties of the job
This is an administrative role which can be demanding, challenging and requires skill to handle all contacts with confidence, compassion, patience and professionalism.
The main duties for this post are dealing with a high volume of calls both from service users and professionals, covering our Out Patient Reception Desk - welcoming service users and clinicians, booking room requests and scheduling appointments , processing both incoming and outgoing post, actioning voice messages received and monitoring and processing of any incoming team emails and referrals.
About us
In return you will receive support and development from the team and the Trust itself, such as continuing professional development, opportunity to undertake apprenticeships, yearly appraisals etc.
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
Excellent opportunities for career progression Access to tailored individual and Trust wide learning and development 27 days annual leave, plus bank holidays, rising to 33 days with continuous service NHS Discount across a wide range of shops, restaurants and retailers Competitive pension scheme Lease car scheme Cycle to work scheme Employee Assistance Programme Mental Health First Aiders Staff accommodation (please note waiting lists may apply) Staff networking and support groups hosted by our Equality, Diversity & Inclusion team Job descriptionJob responsibilities
Supporting everyone with their mental health has always been important to us but, never more so than now.
So, if you have administration experience or, are interested in working in a Mental Health setting ,this could be the opportunity for you and just the team member we are looking for
If you'd like to know more about the role or the team, then please get in touch with Kim Steele by emailing or calling option 2.
Person SpecificationKnowledge
Essential
Good written and verbal communication skills Good organisational skills IT skills including Outlook, Excel and WordDesirable
Excel skills RIO experienceQualifications
Essential
Good level of general education English and Mathematics grade A-C or equivalentExperience
Essential
Experience of working in a team setting. Preferably in an office / educational environmentDesirable
NHS administration experience Experience of working in a Social Care SettingPersonal Qualities
Essential
Good communication skills with an empathetic approach High levels of emotional resilience Ability to work under pressure in a calm mannerDesirable
Desire to work in a Mental Health SettingContractual Requirements
Essential
Ability to travel between sites and to regional meetings if needed-
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