Graduate IT Support Engineer

2 weeks ago


Gloucester, Gloucestershire, United Kingdom Jonathan Lee Recruitment Full time

We are working with a global engineering client based in Gloucester. Supporting an international customer base, seeking a Graduate IT Technical Support Engineer to provide IT support, this would suit an IT graduate or an individual with 1-2 years' experience in an IT capacity.

In your first few weeks in this IT Technical Support Engineer role, you can expect to:

  • Manage and support IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, mobile devices, and other necessary equipment
  • Respond to technical support calls from staff members or clients, providing effective communication to resolve issues promptly
  • Test disaster recovery procedures to ensure business continuity

To apply for this IT Technical Support Engineer role, you will also require the following:

  • The ability to analyse problems swiftly and skilfully, coupled with patience and perseverance
  • Possess and demonstrate excellent analytical skills
  • Excellent communication skills, both written and orally
  • A positive attitude with the ability to work within culturally diverse environments
  • Able to travel internationally and domestically on occasions.

In return you will receive

  • An excellent remuneration package dependent on experience
  • Working a 9-day fortnight, every other Friday off

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