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Barista

3 months ago

Norwich, Norfolk, United Kingdom Serco Plc Full time
Norfolk & Norwich University Hospital

Full time hours per week
Shifts

Working every other weekend

Salary £25,000 depending on experience plus basic plus Serco benefits

Shift allowance weekends/evening

Uniform provided plus free meals

Main Purpose:

To provide a retail catering service that meets the expectations of the patients, staff and visitors both in terms of quality safety and value for money.

Deliver Services within agreed KPIs and Service Level Agreements to the core restaurant, commercial outlets across the site including hospitality function.


Main Accountabilities:

Provide a courteous and efficient catering service to patients, staff and visitors within the trust optimising the productivity of the retail outlets.

Prepare and / or serve food and drinks to accepted customer standards in a professional and courteous manner.

Ensure that high personal hygiene and infection control standards are maintained in relation to personal tasks Perform tasks wearing the correct uniform and protective clothing at all times.

Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.

What you will need for the role: Desirable Barista experience may be an advantage. Experience of working in a retail catering outlet will be advantageous. Good verbal and written communication skills to communicate clearly with colleagues, patients, visitors, trust staff and customers Good Customer Care Skills, e.g for communicating with customers and increasing retail spend (Serco Cares ethos training provided) Completing of mandatory training, e.g manual handling/risk assessment/fire safety training Able to work to agreed standards and follow work instructions Flexibility - to respond to changing demands Empathetic - using judgement, understanding and empathy to support patients. Efficient and organised - Respond in a timely manner to work activities using judgement and knowledge to select the most appropriate activity based on the needs of the service or location to ensure an efficient service provision. Safety conscious Basic skills training, e.g Food preparation, Basic Food Hygiene, Diet and Allergen awareness Requires full knowledge of Serco and Trust working practices and procedures and Health and Safety requirements including infection control and Food Hygiene (Training will be provided)

What we offer 25 days annual leave plus bank holidays. Up to 6% contributory pension scheme.

A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.

Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.

A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.

Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.

Interesting and enjoyable work. Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Barista

Norfolk & Norwich University Hospital

Full time hours per week
Shifts

Working every other weekend
Salary £25,000 depending on experience plus basic plus Serco benefits
Shift allowance weekends/evening
Uniform provided plus free meals

Main Purpose:

To provide a retail catering service that meets the expectations of the patients, staff and visitors both in terms of quality safety and value for money.

Deliver Services within agreed KPIs and Service Level Agreements to the core restaurant, commercial outlets across the site including hospitality function.


Main Accountabilities:

Provide a courteous and efficient catering service to patients, staff and visitors within the trust optimising the productivity of the retail outlets.

Prepare and / or serve food and drinks to accepted customer standards in a professional and courteous manner.

Ensure that high personal hygiene and infection control standards are maintained in relation to personal tasks Perform tasks wearing the correct uniform and protective clothing at all times.

Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.

What you will need for the role: Desirable Barista experience may be an advantage. Experience of working in a retail catering outlet will be advantageous. Good verbal and written communication skills to communicate clearly with colleagues, patients, visitors, trust staff and customers Good Customer Care Skills, e.g for communicating with customers and increasing retail spend (Serco Cares ethos training provided) Completing of mandatory training, e.g manual handling/risk assessment/fire safety training