Platform Assistant

2 weeks ago


Nottingham, Nottingham, United Kingdom East Midlands Railway Full time
We are proud to be
One Team at East Midlands Railway (EMR).

We are passionate about
keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands.

With over 2,400 employees, our people are the reason we are so successful, and our Station teams make a crucial contribution to this.

Six times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.


We're currently recruiting for future Platform Assistants for our Nottingham station. #TeamEMR**Most of out Platform Assistants are full time at 37hrs per week but would consider part time at 18.5hrs per week which would be a set roster.


We pride ourselves on delivering an excellent customer experience through our customer promise, and our amazing Platform Assistants have such an important role at the station.

Not only are they our customers main point of contact for any queries and advice, they are also Safety Critical members of staff that are responsible for dispatching our trains from the platform.


As a Platform Assistant,

  • Ensure safe and prompt dispatch of all train services at Nottingham station
  • Help customers around the station, directing them to the relevant platforms
  • Provide assistant to passengers getting on and off the train, including vulnerable customers that require extra support and care
  • Support with security searches at the station
  • Being always proactive and visible to customers
  • Act as an Ambassador for EMR, providing outstanding customer service by going above and beyond for our customers.


This role is shift work based on a rota to provide a service for all our passengers, from the first train in the morning to the last train at night.

So, you will need to be flexible to work the shifts at the station.


At Nottingham station the Platform Assistant's earliest book on is 05:00 and their latest book off is 23:15, which you will need to be able to attend work for.

Not only will you be in line to join a fantastic team at Nottingham station, you will also enjoy a wide range of benefits:

  • Free travel on the East Midlands Railway network.
  • Discounted travel (up to 75% off across the rail network and other train operating companies)
  • Friends and Family discounted tickets
  • Defined benefit railway pension scheme
  • Employee benefits portal with access to generous discounts, Cycle 2 Work Schemeand many more

This all sound great What are the next steps?

The assessment will be held on the 19th July in Nottingham
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