Casual Food
2 weeks ago
Job Ref:
HEA2039
Branch:
Hotel Indigo Glasgow
Location:
Hotel Indigo, Glasgow
Salary/Benefits:
Paying up to £10.42 per hour plus retention bonus and annual bonus
Contract type:
Casual
Hours:
Part Time
Posted date:25/05/2023
Closing date:27/06/2023
As a Food Beverage Team member, you will ensure that the restaurant and bar operate efficiently and profitably while maintaining their reputation and ethos.
You are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety.
By tailoring each guest's experience to their unique tastes, you will create memories as delightful as the dishes.Your day-to-day
- You will welcome our guests, recommend food and drink and help keep service ontrack and up to standard
- You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
- Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Ensure all products are served according to IHG standards;
- Ensure the restaurant areas are maintained in a clean and orderly manner at all times;
- Ensure accurate billing
- Demonstrate perfect knowledge of the all menu items and daily specials
- Ensuring a high standard of personal hygiene and personal presentation at all times.
- Work in a safe and tidy manner and to report any hazard, accident, loss or damage to management.
What we need from you
- Customer Service experience is desirable
- Complaint handling skills
- Good presentation and appearance
- Excellent verbal communication Skills
- Customer care skills
- Working in a team
- Flexible working shifts
- Willing to multiskill and support other areas of the hotel
Why you should apply
- Exclusive access to the employee recognition reward scheme
- Heeton Rewards
- Servicebased annual leave (increasing up to a maximum of 5 extra days)
- Employee Friends/Family discounted rates
- Referral scheme
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
- Heeton is an expanding company which offers excellent career opportunities
About Hotel Indigo Glasgow
Originally built in the 1800s as one of the city's very first power stations, a building that lit the path for Glasgow's development, the Hotel Indigo Glasgow hotel today puts you close to a new kind of buzz — local cuisine, world-class shopping, museums, historic theatres and sporting events.
It's a great place to chat over a brew and look for the famous local Glaswegians depicted in the mural above diners' heads.
Hotel Indigo
Do you want to work for a boutique hotel, with the peace of mind that comes in working for one of the world's largest hotel companies? Hotel Indigo, our boutique brand, combines the modern design and the intimate service associated with a boutique hotel.
Set to double in size to 100 properties within the next three to five years, our hotels are usually located in the 'arty' part of town, so perhaps we are opening in your neighbourhood? Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood - delivering an experience that is truly reflective of the local culture, character and geography.
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