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Service Advisor

3 months ago

Darlington, Darlington, United Kingdom Pybus Recruitment Full time

Role:
Service Advisor (Car Dealership)

Basic Salary Up To £26,000 (depending on experience) + upselling and customer service bonus - OTE of up to £42,000 + Benefits

Location:
Darlington, DL1 1RJ

Full Time and Permanent

Hours:
Monday to Friday 8.00 am-6.00 pm (1-hour lunch) and alternate Saturdays 8.00 am-12.00 pm


Our client has a turnover of approximately £250 million per annum and over 700 members of staff employed in 13 car dealerships and one dedicated service centre across the country, giving the business both a national presence and a local community spirit.


They offer a wide range of new cars and vans whilst providing a variety of used and manufacturer-approved vehicles to suit any need or price range.

They are now actively looking to recruit for a Service Advisor for their Darlington dealership.

Job Purpose:


As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction.

Ensuring high standards of quality workmanship and support continuous process improvement.

Job Duties:

  • To greet all customers cheerfully and attend to their requirements promptly.
  • To obtain and record full customer/vehicle details and accurate description of work to be carried out.
  • To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
  • To inform customers of any delay in completion (Complying with the Company Pledge)
  • To maintain the Workshop loading system.
  • To inform customers of any work which it has not been possible to carry out and arrange future appointments for completion.
  • To prepare both cash and account invoices.
  • To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
  • To deal with customer queries and complaints.
  • In conjunction with the Service Manager ensuring "Workshop loading" utilises full labour potential.
  • To ensure that information required for Warranty items is recorded on the Job Card.
  • To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
  • To file Job Cards and other documentation.
  • Help achieve sales targets as set out by the Aftersales Service Manager

About You:

  • Strong Customer Service / Administrative experience
  • Flexible approach and a positive attitude
  • Motor Trade experience is desirable but not essential
  • Excellent communication skills
  • Experience in a selling/customer service environment.
  • Full driving licence
  • Evidence of 'Right to Work' in the UK

Company Benefits:

  • Healthcare Cash Plan
  • Pension
  • 24 days holiday + 8 bank holidays rising with length of service
  • Discounted Gym, shopping and dining benefits
  • Competitive bonus schemes