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Diabetes Education Team Administration Officer
3 months ago
Our DCHS Diabetes Education programme is offered to patients living in Derbyshire and Derby City who have been diagnosed with type 2 diabetes.
We are looking to appoint a highly motivated, enthusiastic, efficient and friendly person to be part of the Administration TeamYou will need to have:
A good standard of general education which includes English language GCSE, Grade C or above
Experience of working in an office environment, including answering a busy telephone system, phoning patients/members of the public
IT literacy skills
Excellent communication and interpersonal skills
Excellent customer care and communication skills are essential as well as a friendly and caring personality.
You should also be able to stay calm under pressure.
You must have good keyboard and PC skills, with demonstrable experience of using Microsoft Office, e.g. Word, Excel and Outlook
The post holder will need to be able to work from an office in the Ripley/Belper area.
To phone/contact patients referred into the Diabetes Education Service to explain about the diabetes education programmes and options available so that the patient can make an informed choice on the most suitable programme for their individual needs.
To work as part of the admin team, plan and organise the on-going delivery of the Type 2 Diabetes Structured Education Programme.
Support the Diabetes Education Co-ordinator in supporting educators to match service delivery needs
Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.
We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.
The Diabetes Education Team are part of the DCHS Health Psychology Department
You will work in a friendly team with 3 other administration staff, the Programme Coordinator, Diabetes Educators and Operational Lead.
