Student Experience Supervisor

2 weeks ago

Liverpool, Liverpool, United Kingdom KP UK Full time

We are looking for a Student Experience Supervisor to join our team.
You will provide all students and visitors with an outstanding experience in Kaplan training locations.

You'll take responsibility for all tasks and standards within the rem it of Student Experience and ensure that they are completed efficiently, in a timely manner and to a high standard.

You'll be ensuring that the training location is ready for our students and visitors during operating hours.


This is an excellent opportunity for a Customer Service Supervisor who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here

About You
You'll be natural at customer service and genuinely want to help people.

You will also have:

  • Experience of acting in a supervisory role is desirable
  • Excellent communication skills particularly face toface communication
  • Experience of working within a customer focused environment
  • A service driven approach
  • A proactive mindset, be personable and have a desire to make a difference
  • The ability to work independently and as part of a wider team
  • Experience in solving challenges at short notice
  • A willingness to be flexible and work within the required business hours

What we do
Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers.

We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses.

Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in


Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds.

We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world.

As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

This includes making sure people with disabilities are given the opportunity to bring their best.

So, if you require any adjustments, or additional support within the recruitment process, please contact us directly and we'll do our best to help.


Our values


We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.


  • Act with integrity
  • Empower and support
  • Create opportunity
  • Grow knowledge
  • Drive results together

What we offer
As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

  • 28 days annual leave + option to purchase more
  • Season ticket loan and cycle to work scheme
  • Big discounts on Kaplan courses for you and your family
  • Private medical, income protection, and life insurance
  • 24/7 confidential helpline providing counselling and other support services
  • Company pension contributions
  • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply
Kaplan is committed to safeguarding and promoting the welfare of children and young people.

This role is exempt from the Rehabilitation of Offenders Act 1974 and recruitment checks will be undertaken for successful applicants in accordance with our background checking policy.

£22,863

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